Director, Program Manager - Distribution

About ASCAP

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The Director, Program Manager – Distribution, under the supervision of the SVP, Distribution Innovation, supports cross-departmental oversight for the ASCAP royalty distribution cycle and helps ensure continuous operational alignment, risk management and process optimization throughout the cycle. This is an office-based role.

• Stakeholder Management
  • Facilitate delivery of necessary tools, processes, role descriptions and documentation for cross-departmental teams to successfully complete their tasks and deliver consistently.
  • Communicate effectively with stakeholders.
  • Manage expectations and build consensus among stakeholders with varying interests and perspectives.
• Risk Management
  • Identify, evaluate, prioritize and manage risks and issues.
  • Problem-solve, innovate and find practical solutions to risks or issues proactively and efficiently.
  • Should escalations or issues arise, support triage efforts to ensure timely resolution.
• Communication
  • Build strong relationships and rapport across teams to understand their business challenges and guide them on best practices and paths to success.
  • Support development of communication plans and regular status updates to stakeholders to manage expectations and communicate timely and relevant information.
• Process Optimization & Innovation
  • Collaborate with the Product and Project Management Teams on distribution-related discovery and project planning to promote successful operationalization of that team’s recommendations and deliverables.
  • Collect data, interview stakeholders and map workflows as needed to drive successful planning, coordination, execution and delivery of the distribution cycle.
  • Help design the framework, processes, playbooks and toolkits within which the distribution cycle and all related processes are planned, managed and completed.
  • Maintain and operationalize the distribution cycle RACI analysis and ensure that all stakeholders are identified and aligned on roles, responsibilities, accountability, schedules and milestones.
  • Leverage third party tools to manage, monitor, and optimize distribution cycle processes.
  • Assist with establishment of metrics to measure the effectiveness of processes and continuously monitor performance to identify further opportunities for improvement.
  • Support annual and periodic reviews of processes and documentation as needed.
  • Implement feedback loops and processes to implement continuous improvement.
  • Continuously monitor the distribution cycle from start to completion, including deadlines, milestones, dependencies, and processes.
• Analytics & Reporting
  • Efficiently extract insights and translate them into actionable optimizations.
  • Leverage data to drive process improvements and decision-making.
  • Generate reports and socialize them in a standardized and meaningful manner to provide transparency.
  • Determine and establish Key Performance Indicators to ensure that status and progress can be measured and reported effectively across the distribution cycle.

• Education:
  • Bachelor’s degree in a related discipline.
  • MBA/Advanced degree is desirable.
• Experience:
  • At least 8 years of experience in business, operational, or program/project management, including being accountable for delivery of program/project- wide milestones.
  • Strong knowledge of process analysis/improvement and program management frameworks and methodologies.
  • Track record of participation in corporate-wide process improvement/program management/change management efforts is preferred.
• Analytical
  
  Skills:
  • Strong research, data gathering, analytics and reporting capabilities to drive improvements and influence data-based decision-making.
• Communication
  
  Skills:
  • Excellent interpersonal skills and ability to communicate convincingly and effectively (verbally and in writing) across stakeholders.
• Problem-Solving Ability:
  • Strong knowledge of process analysis/improvement, program management and related frameworks and methodologies.
  • Ability to successfully cross departmental lines to organize the development and…