VP, Business Operations & Change Management

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

The Vice President, Business Operations & Change Management is responsible for designing and evolving the operating model required to support Paze's growth from an emerging payments network into a scaled ecosystem serving thousands of merchants, financial institutions, processors, networks, resellers, and strategic partners.

This role serves as the strategic architect of operational scale, organizational readiness, and business transformation. Rather than leading the day-to-day execution of onboarding, enablement, or partner servicing, the VP focuses on identifying and implementing the capabilities, governance structures, operating processes, organizational changes, and investments necessary to enable sustainable growth and ecosystem expansion. Working across Product, Commercial, Marketing, Technology, Risk, Legal, Operations, and Partner teams, this leader ensures Paze can successfully launch new products, distribution channels, partnership models, and growth initiatives while maintaining operational excellence and partner satisfaction.

The VP is responsible for assessing future-state business needs, identifying gaps in current capabilities, and leading the cross-functional changes required to achieve Paze's strategic objectives of issuer adoption, merchant acceptance, and consumer usage at scale.

• Business Operations Strategy & Scale Define and evolve the operating model required to support Paze's long-term growth strategy and ecosystem expansion. Assess the people, process, technology, governance, and organizational capabilities needed to scale from a limited number of partners to a large, multi-party ecosystem. Identify operational constraints and develop strategies to remove barriers to growth, adoption, and scalability. Develop multi-year roadmaps that align operational capabilities with business objectives and growth targets.
  
  Establish success metrics and executive reporting that measure organizational readiness, operational effectiveness, ecosystem health, and business outcomes.
• Change Management & Business Transformation Lead enterprise-wide change management initiatives associated with new products, capabilities, partnerships, operating models, and strategic priorities. Establish repeatable frameworks for organizational readiness, stakeholder engagement, communications, training, and adoption management. Drive cross-functional alignment to ensure operational processes, governance structures, technology capabilities, and organizational models evolve in support of business growth. Partner with Product, Technology, Commercial, Marketing, Risk, and Operations leaders to successfully operationalize and scale new initiatives.
  
  Measure adoption and effectiveness of business changes and implement continuous improvement strategies.
• Ecosystem Governance & Partner Operating Models Define roles, responsibilities, and accountability frameworks across Paze, financial institutions, merchants, processors, networks, resellers, and other ecosystem participants. Evaluate whether existing partner models possess the capabilities, tools, incentives, and operational maturity necessary to achieve desired business outcomes. Develop governance frameworks, performance management structures, operational standards, and escalation models that support growth while protecting program integrity.
  
  Assess contractual, operational, and business requirements needed to support emerging partnership and distribution models. Identify capability gaps and recommend investments, resources, and organizational changes required to support future-state business needs.

Partner with executive leadership to assess growth opportunities and determine operational implications and readiness requirements. Lead cross-functional business readiness efforts associated with major launches, strategic initiatives, and ecosystem expansion. Develop short-, medium-, and long-term investment recommendations to support operational scale and business transformation. Ensure the company maintains a scalable foundation capable of supporting future growth without compromising customer experience, partner satisfaction, or operational performance.

Support the company's commitment to risk…