Deal Desk AMER

Deal Desk sits at the heart of the sales engine — powering the journey from lead to quote to order to revenue. You'll own the health of our operational stack (Hub Spot, Salesforce, Sales Loft, Deal Hub, Mdoc, billing, and Control Panel), making sure data flows cleanly and the full funnel stays trustworthy from end to end.

This role blends business acumen, technical fluency, and a genuine passion for helping people. You'll have a front-row seat to the entire sales process — and the trust to keep it running smoothly.

Tool Administration & Support

• Own Deal Hub (CPQ) issue escalation — investigate, coordinate across teams, and drive fixes so reps are never blocked
• Keep Salesforce and Control Panel clean by identifying and resolving duplicate accounts and field errors
• Monitor new and recently closed opportunities to ensure accurate opportunity types, ownership, and metadata
• Track Stage 0 pipeline proactively, flagging gaps and following up to keep deals moving

Reporting & Stakeholder Updates

• Maintain the weekly RVP report, keeping data current for Sales Ops analysis and distribution
• Maintain rep assignment logic and the Sales Assignment Calculator, ensuring accounts always route to the right owner as territories and teams evolve

Data & Metadata Management

• Own internal metadata files, keeping reference data accurate and accessible
• Run regular Salesforce hygiene checks across accounts, contacts, opportunities, and activities

Contracts & Compliance

• Audit active accounts for valid, up-to-date contracts tied to the latest Closed Won opportunity; flag and resolve gaps with the right teams
• Lead resolution when customers are billed incorrectly — coordinating with Finance, Billing, and CS to issue credits and document outcomes
• Handle ad hoc billing requests and one-time customer fixes

• Entry-level/junior role — we're looking for potential, not a long resume
• Tech-savvy with strong process-oriented thinking
• Excellent people skills and a genuine service mindset
• Highly detail-oriented and comfortable owning follow-through
• Experience with quoting/CPQ systems is a plus;
  Deal Hub experience is a bonus