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AI-Driven CX Strategy & Operations Lead
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-07
Listing for:
Genius AI
Full Time
position Listed on 2026-08-07
Job specializations:
-
Business
Business Analyst, AI Business & Operations
Job Description & How to Apply Below
Genius AI is seeking a Strategy & Operations Manager for the Customer Experience team, reporting to the Director of CX Ops & Fraud. The role focuses on building scalable cost models and AI-powered workflows to scale customer support without proportional headcount growth.
You’ll work across CX, GTM, Finance, and Product, tackling strategic problems from first principles in an in-person environment in NYC or SF.
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