Senior Manager, Technical Operations

We are on our way to being the first company to power 1 MILLION GPUs and want world-class talent to join our amazing team!

The world is moving faster than ever, and yet, it will never move this slowly again. We are at the forefront of an incredible technological revolution but, at its core, it is fueled by incredible people. People like you.

1,000
Global Employees

11k
Happy Customers

16
International Offices

We are the world’s leading data intelligence platform that reliably accelerates massive datasets for actionable real-time insights. Join our team to help the best and brightest minds tackle the world’s biggest challenges in business, science, medicine, academia and government.

For the past 20 years, our team has kept us at the forefront of storage technology and has provided the foundation for enabling researchers to push the limits of “what can be done.”
These innovations take research and discovery to the next level, enabling them to discover cures to disease, observe global warming patterns, model innovative automotive and aerospace designs, discover new sources of energy, make communities safer, and accelerate business results across a wide variety of industries.

At DDN, we understand our customers’ diverse needs. Whether you’re a data scientist, IT professional, executive, or researcher, our solutions empower you with cutting-edge technology and unparalleled support.

Highly Competitive Vacation Plans

Paid Holidays

Bonus Programs

Tuition Reimbursement

Employee Referral Program

Excellent Medical, Dental and Vision Benefits

Paid Leave Programs

Anniversary and Recognition Awards

Full time

Hybrid

The Role

We are seeking a Senior Manager, Technical Operations to partner closely with the Sales Engineering organization and help scale operational excellence across technical pre-sales.

This role is responsible for driving operational rigor, process improvement, technical program coordination, systems alignment, reporting, and cross-functional execution for the Sales Engineering organization. The ideal candidate understands how enterprise infrastructure technical sales organizations operate and can bridge technical teams with business operations, sales, product, services, and GTM leadership.

This is a highly cross-functional role requiring a strong operational mindset, technical aptitude, and the ability to create scalable processes in a fast-moving AI infrastructure environment.

The successful candidate will work closely with Sales Engineering leadership to improve forecasting visibility, POC management, resource planning, technical readiness, field coordination, executive reporting, and operational scalability.

What You’ll Do

Drive Sales Engineering Operational Excellence

Build and improve operational processes that support the Sales Engineering organization globally

Help scale technical pre-sales operations across complex enterprise and AI infrastructure sales motions

Create operational rigor around POCs, evaluations, demos, technical validation workflows, and customer readiness activities

Improve visibility into Sales Engineering engagement, resource allocation, workload, and execution priorities

Technical Program & Process Management

Coordinate cross-functional technical initiatives involving Sales Engineering, Product, Engineering, GSS, Sales, and Rev Ops

Build scalable workflows for technical evaluations, customer onboarding support, and solution readiness processes

Improve handoff and coordination between pre-sales, implementation, and support organizations

Identify operational bottlenecks and drive process improvements

Reporting, Analytics & Executive Visibility

Develop dashboards, KPIs, scorecards, and reporting frameworks for Sales Engineering leadership

Improve visibility into POC activity, technical win rates, utilization, engagement coverage, and operational performance

Support forecasting processes, QBRs, operational reviews, and executive reporting

Translate technical operational data into actionable business insights

Systems & Operational…