Strategy & Operations Manager (Office of the CTO

Responsibilities

• The Founders Office at Cyera enables the founders to operate at maximum effectiveness and strategic impact
• Reporting to the Chief of Staff to the CTO, this role ensures the CTO deploys his relationships and influence where they create the greatest business value for the company’s top goals
• This position combines executive strategy, customer engagement, and operational excellence
• You will serve as a force multiplier at the intersection of founders, customers, and internal teams, ensuring that Cyera’s most strategic customer relationships are protected and executive engagements are maximized
• You will support addressing critical customer needs, risks, opportunities, and escalations, ensuring they are surfaced and managed proactively, with visibility into board-level priorities and direct influence on customer outcomes and go-to-market
• Maximize CTO effectiveness by driving preparation, execution, and follow-through for strategic customer engagements and executive initiatives
• Coordinate founder‑led interactions, executive requests, events, and communications to support strategic deals, renewals, and company priorities
• Ensure accountability and timely execution of founder commitments across customers and multiple internal stakeholders
• Serve as the cross‑functional facilitator for Cyera’s most strategic accounts, aligning teams around customer priorities, risks, and opportunities
• Drive resolution of critical customer issues and executive escalations while maintaining executive‑level customer confidence
• Build tools to systematically maintain visibility into customer health, sentiment, adoption, value realization, renewal status, and growth opportunities
• Partner with GTM teams on executive interventions, expansion plans, retention strategies, and strategic renewals
• Manage high‑impact customer situations, including security incidents, service disruptions, platform issues, and commercial escalations
• Translate customer feedback, engagement trends, and account insights into recommendations that influence company strategy and founders’ priorities
• Partner with Product and Engineering to ensure strategic customer needs inform roadmap prioritization and long‑term planning
• Build and scale AI‑powered workflows, reporting, and operating systems that increase founder leverage and organizational effectiveness

Experience working closely with Product and Engineering teams Proven ability to influence cross‑functional teams without direct authority Excellent written communication and executive presentation skills 5+ years of experience in Strategy & Operations, Account Management, Solutions Engineering, Program Management, Consulting, Chief of Staff, or similar roles Ability to quickly synthesize complex information - both business and technical contexts - and communicate with clarity and executive voice High levels of discretion, judgment, and trustworthiness Experience navigating high‑stakes customer situations and executive escalations Proficiency with relevant AI tools and modern operational systems Comfort operating at the intersection of executive strategy and day‑to‑day hands‑on execution Strong operational instincts and exceptional attention to detail Experience managing strategic enterprise customers, preferably within cybersecurity, SaaS, or infrastructure technology environments.

Familiarity with Fortune 500 customer environments is strongly preferred