Senior Manager, Payment Operations

About Fora

Fora is the modern travel agency
, empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships.

At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career
, whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal.

Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City
. In 2026, we announced our $60 million Series D investment round
, led by Forerunner and Tactile Ventures, with continued participation from existing investors Thrive Capital, Insight Partners, and Heartcore Capital. We've also been recognized as a Linked In Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and we were most recently recognized as one of the TIME
100 Most Influential Companies 2026.

We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel.

Fora is seeking a Senior Manager of Payment Operations to oversee the end-to-end processes that determine a core part of the advisor experience: ensuring advisors are paid accurately and on time. Reporting to the Director of Payment Operations, this role will own booking ingestion and commission payouts while leading a team across HQ and offshore support.

This is an operator’s role. The Senior Manager of Payment Operations will drive process improvements and automation efforts while serving as a key connective point between Payment Operations and cross-functional partners across Product, Engineering, and Advisor Experience. The scope of the role is highly dynamic and execution-oriented. Responsibilities may range from resolving payment issues alongside Engineering, to partnering with Product on advisor-facing earnings tools, to redesigning workflows that improve operational efficiency and scalability.

This role is ideal for someone who thrives in fast-moving environments, takes ownership from start to finish, and enjoys building better systems and processes while developing strong cross-functional relationships.

This role oversees two core functions: bookings ingestion and advisor payouts, across all of the following areas:

• Operational process management: Design, document, and continuously improve end-to-end workflows across booking ingestion and payouts, ensuring accuracy, efficiency, and scalability.
• Automation & escalation: Identify automation opportunities, implement solutions that reduce manual work, and build clear escalation paths for exceptions and issues.
• Strategic collaboration: Serve as the key liaison across Operations, Product, Engineering, Data, and Advisor Experience. Aligning Fin Ops with broader business objectives and driving cross-functional initiatives.
• Team leadership: Build, mentor, and manage a high-performing team across HQ and offshore. Including hiring, performance reviews, and day-to-day development.
• Performance monitoring: Own KPIs across bookings and payouts, track trends, and deliver regular reporting and actionable insights to senior leadership.

• Experience: 5–8 years across a combination of consulting, investment banking, or high-growth startup environments. Experience in hands‑on operational role is strongly preferred.
• Operator mindset: Comfortable balancing strategic thinking with hands‑on execution. This role combines team leadership with day‑to‑day ownership of operational work and process execution.
• Stakeholder management: Track record of working cross‑functionally and translating operational…