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CX Strategy & Ops Lead: AI-Powered Automation & Growth
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-08
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-08
Job specializations:
-
Business
Business Analyst, Corporate Strategy
Job Description & How to Apply Below
Genius AI is seeking a Strategy & Operations Manager for the Customer Experience team. You will own the strategy behind scaling CX without proportionally increasing headcount, building cost models, automation strategies, and a cross-functional playbook with finance, product, and CX teams.
The role emphasizes solving hard business problems from first principles and delivering durable, scalable solutions. You will report to the Director, CX Ops & Fraud and must be commutable to NYC or SF
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