Drop Ship Business Analyst

About Mada Luxe Group:

Mada Luxe is a partner for the world’s most coveted brands and retailers. Across our fashion, lifestyle, and venture tech divisions, we distribute premium brands to major retailers around the world - investing in and developing brands, products, and technology where we see growing demand. Our platform is constantly evolving and expanding to meet the changing needs of the luxury consumer.

Our exclusive relationships, luxury expertise, operational excellence, and tech prowess are unmatched. As an end-to-end growth partner, we support our family of brands with everything from back-office and logistics support to marketing, distribution, and growth strategies. With 15 years of sustained growth and experience, we continue to innovate and build the future of luxury that we envision.

Mada Luxe is seeking a responsible and data-driven Drop Ship Business Analyst to drive the operational and financial performance of the company's Drop Ship business. Reporting to The Director of Sales, this role will collaborate closely with Sales, Buying, Operations, Inventory Planning, and Retail Partners to ensure inventory is accurately represented online, orders flow efficiently, inventory is optimized, and sales opportunities are maximized.

The ideal candidate combines strong analytical skills with exceptional attention to detail and a proactive approach to identifying opportunities to improve sales, inventory productivity, and operational efficiency.

• Monitor daily, weekly, and monthly Drop Ship sales performance across all retail partners.
• Analyze sales trends, conversion, sell-through, cancellations, returns, and inventory productivity.
• Identify opportunities to increase revenue and improve assortment performance.
• Develop recurring business performance dashboards and executive reporting.
• Track KPIs and recommend action plans to improve performance.

• Monitor inventory availability and in-stock rates.
• Identify inventory risks including oversells, low inventory, aging inventory, and assortment gaps.
• Recommend inventory allocation strategies to maximize sales opportunities.

• Serve as a primary analytical resource for Drop Ship retail partners.
• Monitor retailer scorecards and operational metrics.
• Support retailer assortment planning and seasonal launches.
• Assist with retailer requests including inventory updates, reporting, and troubleshooting.

• Monitor order flow from order receipt through fulfillment.
• Identify operational bottlenecks affecting customer experience.
• Analyze cancellation rates and fulfillment performance.
• Partner with Operations and Customer Service to resolve recurring issues.

• Validate pricing accuracy across retail partners.
• Monitor promotional performance.
• Analyze gross margin performance.
• Identify pricing optimization opportunities while protecting brand positioning.

Develop and maintain reports including:

• Daily sales reports
• Weekly business recaps
• Inventory reports
• Retail partner scorecards
• Sell-through analysis
• Margin analysis
• Assortment productivity
• Executive dashboards
• Forecast reporting

Partner closely with the following functions to ensure successful execution of the Drop Ship business:

• Sales
• Buying
• Planning
• Operations
• E-commerce
• Customer Service
• Retail Partners
• Brand Management

Success in this role will be measured by:

• Drop Ship revenue growth
• Gross margin performance
• Inventory productivity
• Sell-through rate
• Inventory availability
• Order fulfillment accuracy
• Retailer scorecard performance
• Cancellation rate
• Return rate
• New SKU launch accuracy
• Reporting accuracy and timeliness

• Bachelor's degree in Business, Finance, Supply Chain, Analytics, Merchandising, or related field
• 2 - 5 years of experience in retail, e-commerce, merchandising, planning, inventory management, or business analytics
• Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP, INDEX/MATCH, Power Query preferred)
• Strong analytical and problem-solving abilities
• Excellent organizational skills with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills

• Experience with luxury retail or off-price retail
• Experience supporting Drop Ship or Marketplace businesses
• Familiarity with ERP systems, inventory management platforms, or PIM systems
• Experience working with EDI and Drop Ship fulfillment processes

The ideal candidate is:

• Curious and proactive in identifying business opportunities
• Comfortable working with large data sets
• Detail-oriented without losing sight of the bigger business picture
• Strong communicator who can translate data into actionable recommendations
• Collaborative and able to work effectively across multiple teams

Passionate about luxury retail, inventory optimization, and e-commerce