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Principal Product Manager - AI-First Service Platform
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-10
Listing for:
Doist
Full Time
position Listed on 2026-08-10
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
Gusto is building a world where every customer need is understood and routed to the right expertise, human or AI, at the right time. The Unified Service Platform team ships an intelligent, end-to-end experience across voice, chat and email with a focus on minimizing friction and delivering value.
As Principal Product Manager for the AI‑First Service Platform, you’ll own core capabilities of the intelligence layer, define success, and lead cross‑functional work to keep improving accuracy,
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