Sales Development Representative Manager (NYC #1 Med Spa)

High Performance SDR / Appointment Setting Team Manager

New York Based Med Spa Chain (5 locations and rapidly scaling)

Type:
Full-time

Compensation: $85,000 – $90,000

We're one of Manhattan's fastest-growing aesthetics companies. We run advertising at scale, and every lead that comes in is greeted by our appointment-setting team within minutes. This team is the engine of the business — and we're looking for the person who will run it.

This is not a role where you manage a queue and file reports. You will live in the call recordings, the dial data, and the conversion metrics. You will know within a week which setter is fumbling the price objection, which script line is killing bookings, and which hour of the day we're leaving money on the table. Then you'll fix it.

If you're the kind of person who gets a little obsessed with a 3-point lift in book rate, keep reading.

Coaching & Development

• Run daily huddles and weekly 1:1s with every setter
• Listen to and score calls every single day; deliver specific, recorded-example-based feedback
• Build and maintain a call-scoring scorecard covering opening, discovery, objection handling, urgency, and close
• Own onboarding and ramp for new setters — get new hires to full productivity fast, with a documented ramp plan
• Side-by-side and live-listen coaching; roleplay objections until they're automatic

• Own the team's KPIs and report on them daily: dials, contact rate, set rate, show rate, and setter-sourced revenue
• Identify underperformance early, build written improvement plans, and follow through — including tough calls on who stays
• Run performance rankings and make coaching time proportional to opportunity, not seniority
• Partner with leadership on incentive design, contests, and spiffs that actually change behavior

• Own the scripts, rebuttals, voicemail templates, and SMS/follow-up cadences — and A/B test them relentlessly
• Manage a 24/7 coverage schedule across a mix of US-based and offshore team members, including nights and weekends
• Monitor speed-to-lead and hold the team to a minutes-not-hours standard on new inquiries
• Keep CRM hygiene tight: disposition accuracy, pipeline stage integrity, no lead left untouched
• Work directly with marketing on lead quality feedback, and with clinic/closing teams on smooth handoffs

• Recruit, interview, and hire setters as we scale
• Build a culture people want to compete inside of — high standards, real recognition, zero drama

• Lead-to-appointment conversion rate
• Show rate on booked appointments
• Speed-to-lead (time from opt-in to first dial)
• Setter-sourced revenue
• Team retention and ramp time for new hires

You'll have a dashboard. You'll defend those numbers weekly. And when they move in the right direction, you'll get the credit.

Required

• 3+ years managing or supervising an outbound sales, appointment-setting, inside sales, or high-volume contact center team
• A track record you can actually talk through in numbers — "I took set rate from X to Y in Z months"
• Genuinely strong at coaching: you can pull up a call, diagnose the miss in 30 seconds, and give feedback that sticks
• Comfortable in a CRM and dialer environment; you build your own reports rather than waiting on someone else's
• Data-literate — pivot tables, conversion math, and cohort comparisons don't scare you
• Available for a schedule that covers a 24/7 operation, including some evenings and weekends
• Direct, thick-skinned, and accountable. You raise problems early and own outcomes.

• Experience in med spa, aesthetics, healthcare, home services, legal intake, or another high-volume consumer lead-gen environment
• Experience managing offshore or remote agents
• Familiarity with Go High Level , Zenoti, or similar CRM/booking platforms
• Experience building QA scorecards or training programs from scratch
• Bilingual (Spanish a plus)

• Anyone who needs a fully built playbook handed to them
• Anyone who manages by dashboard and never listens to a call
• Anyone who's uncomfortable holding people accountable

• Compensation: $85,000 – $90,000
• Health, dental, and vision Stipend
• Paid time off and paid holidays
• Discounts on all treatments and services
• Real ownership of a function that directly drives company revenue
• A leadership team that makes decisions fast and gives you room to run
• Clear growth path as we expand across additional Manhattan locations

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.