Transit Support Coordinator I ​/ II

compensation

assistant vice president, customer service & ops. Support

job information

transit support coordinator i&ii

nycta

customer service & operations support

operations planning

various

various

reporting manager (if applicable)

until filled

assistant vice president, customer service & ops. Support

transit support coordinator i

$57,809 - $58,511 (new hire rate 50,267)

transit support coordinator ii

$66,477 -$67,289 (new hire rate 57,809)

supervise traffic checkers in field, shop and control desk operations; distribute material and assign traffic checkers to system signage maintenance work; distribute and collect traffic checker survey work; communicate employee discrepancies and monitor daily absences; ensure that overtime and extra work assignments are completed; collect employee sick lines and other miscellaneous leave forms; assign daily service notice signage and customer support assignments.

transit support coordinator level i:

supervise traffic checkers in field, shop and control desk operations; distribute material and assign traffic checkers to system signage maintenance work; distribute and collect traffic checker survey work; communicate employee discrepancies and monitor daily absences; ensure that overtime and extra work assignments are completed; collect employee sick lines and other miscellaneous leave forms; assign daily service notice signage and customer support assignments.must

be able tooperatea transit vehicle.

transit support coordinator level ii

supervise and train transit support coordinators level i and hourly personnel in field, shop and control desk operations; monitor material usage and ensure labor needs are met for maintenance of system signage; ensure adequate supervision to maintain the survey work program; recommend employee discipline and monitor employee availability; monitor overtime and extra work assignments; perform quality control checks in field, shop and control desk locations to ensure that data collection is valid, signage is posted correctly, and customer information is being communicated correctly;

prepares and submits operational reports to management, performs transit support coordinator level i duties as required.must be able tooperatea transit vehicle.

• a four-year high school diploma or its educational equivalent and one year of full-time experience collecting, compiling and/or analyzing survey information, performing stock, inventory or general warehousing functions, or other work experience that includes the collection, calculation and record keeping of large amounts of data; or
• an associate degree or completion of two years of study (60 credits) from an accredited college.

one year of experience as a transit support coordinator, level iis required tobe considered for placement in assignment level ii.

• excellent verbal and written communication skills including excellent technical writing skills.
• working knowledge of nyct operations and procedures; a driver's license valid in nys
• experience in microsoft excel, word, access, power point, etc.
• ability to multi-task
• ability to work independently with minimal supervision.

based on evaluation of education, skills, experience, interview, and written assessment.

all selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

appointment may be at a comparable level to current level of selected candidate. (if necessary)

as an employee of mta nyc transit, you may be required to complete an annual financial disclosure statement with the state of new york, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

for 55-a eligible titles:candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are…