Customer Experience Executive

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting‑edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

WWT’s CX – Software Lifecycle team is focused on our customers first, partnering with them to ensure we understand the goals, then applying the efforts necessary to achieve those goals. It is a rewarding way to ensure that our relationships continue foster quality business outcomes and our customers view us as their strategic advisors.

CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business. This industry trend towards recurring revenue models makes WWT Customer Experience – Software Lifecycle an area of great opportunity for potential candidates.

World Wide Technology (WWT) is currently looking for a Customer Experience Executive who will be managing the software lifecycle activities of our customer’s Whole Portfolio Agreements (WPA). This role will be defining and executing a customer experience strategy for our customer. The Customer Experience Executive will be responsible for supporting the holistic WPA agreement within the customer account. This role will develop a deep understanding of the customer and what drives their engagement while executing against WWT’s EA+ methodology.

This job requires that the CXE look at our client’s goals as their own and their singular focus to be on ensuring the customer is successful in driving their business initiatives. The ideal candidate for this role will be able to understand the entire business, including Sales, Engineering, Operations, Marketing, and Finance, partnering with these groups to drive towards our customers’ vision.

Candidates should display tenacity and an eagerness to learn and help develop the quickly‑