Platform Partnerships Manager

About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

Index Exchange is seeking a Partnership Manager to join our DSP Partnerships team. This role owns a defined portfolio of DSP relationships, serving as the commercial and technical bridge between Index supply and DSP demand activation, while working cross-functionally across a variety of internal teams.

It is the Partnership Manager's job to ensure that Index exceeds our partners' expectations by providing an excellent level of service. The ability to work independently and to be responsible, enthusiastic, proactive and self-motivated is a must. You will use your knowledge and your understanding of Index's offerings to position complex, innovative, real-time media trading solutions as simple, accessible, and easy to understand.

As a partner advocate you will track, resolve and/or elevate issues while communicating updates and managing expectations both internally and externally. Overall, for the right candidate this role provides an opportunity to make an immediate impact within a team and company well-positioned for continued growth.

• Knowledgeable: A core requirement is a deep understanding of the advertising technology ecosystem. You will act as a dependable resource, addressing questions, issues, and requests. Proficiency in systems such as Excel, PowerPoint, Looker, Trello, Confluence, and Sales Force is encouraged for effective performance in this role.
• Collaborative: You will work cross-functionally with other Index Exchange Services and Product teams to execute operational strategies and document new processes that unlock available opportunities.
• Problem Solving: The relationships you will manage require creativity and flexibility to service effectively. Adapting to changing circumstances in a timely manner is crucial as this line of business continues to grow.

• Own and grow a defined portfolio of DSP partnerships, managing each account throughout the entire lifecycle, including onboarding, optimizations, and account planning.
• Understand how each DSP in your book scores and bids on Index inventory, identify where Index is not being read correctly by a partner's algorithm, and drive resolution jointly with Technical Ops.
• Know how each DSP in your book structures its market, whether open auction, curated deals, always-on deals, or programmatic guaranteed, and close the gaps between how they buy and how Index supply is packaged.
• Drive outcomes across your book of business by monitoring and analyzing key performance trends, identifying and unlocking new opportunities based on these insights.
• Build a joint growth agenda for each partner in your book and run QBRs that produce decisions, commitments, and roadmap intelligence, rather than just a review of the data.
• Perform operational tasks such as daily performance monitoring, custom report creation, and troubleshooting.
• Collaborate with your manager to drive Index adoption and upsells by deeply understanding partner needs and product knowledge. Serve as the day-to-day contact for your…