Business Operations Analyst

About Us:

Versana is an industry-backed fintech on a mission to make the syndicated loan market better. By digitally capturing agent banks’ data on a real-time basis, Versana provides unprecedented transparency into loan level details and portfolio positions, bringing efficiency and velocity to the entire market. Through our platform, participants can rest assured they are accessing the loan market’s most credible source of deal information.

Versana is seeking a highly motivated, analytical, and proactive Business Operations Analyst to support critical operational functions across the organization.

This is a highly visible, cross-functional role that combines client onboarding, vendor due diligence, operational governance, executive reporting, data analysis and cross-functional coordination. The successful candidate will partner closely with teams to drive key initiatives and operational outcomes.

We are looking for someone who can independently prioritize competing demands, navigate ambiguity with confidence, influence stakeholders across the organization, and deliver high-quality results with minimal oversight.

• Serve as the primary subject matter expert for third-party onboarding, vendor due diligence, information security assessments, procurement requests, and client risk management processes.

• Manage onboarding activities from initiation through completion, coordinating efforts across Information Security, Product, Engineering, Operations, Legal, Finance, and Executive Leadership.

• Partner directly with clients to ensuretimelycompletion of onboarding requests, questionnaires, audits, and due diligence activities.

• Build andmaintaindeep knowledge of Versana's platform, security controls, policies, and operational processes.

• Maintain response libraries, supporting documentation, and process improvements that increase efficiency and consistency.

• Continuouslyidentifyopportunities to improve onboarding workflows and client experience.

• Own customer SLA reporting and monitoring, ensuring performanceremainsaligned with contractual obligations.

• Develop and deliver recurring customer and operational performance reporting.

• Analyze trends andidentifyopportunities to improve service delivery and operational effectiveness.

• Partner with Client Success, Product, and Engineering teams to enhance the client experience.

• Support operational readiness and execution for new clients, products, and strategic initiatives.

• Maintain the company's policy inventory and governance framework, including coordinating periodic reviews and updates.

• Support operational risk management, audit activities, and compliance initiatives.

• Partner with leadership to strengthen internal controls, governance processes, and operational maturity.

• Coordinate cross-functional activities related to audits, certifications, customer requests, and regulatory inquiries.

• Identify operational risks and recommend process improvements and mitigation strategies.

• Develop executive, board-level, and management reporting materials thatprovidemeaningful insights into business performance.

• Prepare presentation materials for executive leadership, strategic initiatives, client meetings, and board discussions.

• Transform operational and business data into clear narratives and actionable recommendations.

• Build andmaintaindashboards, KPIs, scorecards, and reporting frameworks that support data-driven decision making.

• Partner with leadership and internal teams to enhance reporting quality, consistency, and visibility.

• Deliver recurring management reporting on customer, operational, and business performance metrics.

• Analyze operational, customer, and business data toidentifytrends, opportunities, and risks.

• Develop meaningful metrics and performance indicators that provide visibility into organizational health and performance.

• Partner with data and technology teams to improve reporting capabilities and operational insights.

• Identify opportunities for automation, process optimization, and operational efficiencies.

• Use technology and AI-enabled tools responsibly to accelerate workflows while independently validating outputs and recommendations.

• Support strategic initiatives and special projects across the business.

• Partner with…