Coordinator, DTC Insights & Fraud

tarte is hiring a Coordinator, direct-to-consumer generalist: a front-row view of every way we sell direct, from Tik Tok Shop to  You’ll live in the data: what’s trending, what’s converting, what’s fraud, and what competitors are doing before we do it. You’ll build the reporting our CX & merch teams run on, track the beauty category on Tik Tok Shop, & work with nearly every team in the building.

eCommerce moves fast, and it runs on relationships. You’ll build a lot of them.

This one’s for someone entrepreneurial who’s energized (not rattled) by ambiguity, asks a ton of questions, and reads a room well. If you love beauty, love Tik Tok, and love data. Come get in the mix.

• Ownthenumbers.
  
  MaintainCXperformancereporting:contact volume,CSAT,response time,resolution rate,channel metrics.
  
  Knowhoweverymetricisdefined,calculated,and sourced.
• Watchthecompetitionon Tik Tok Shop .Trackwhatbeautybrandsaredoing:pricing,promos,bundles,viral content,category rankings&surfacewhattarteshouldbeat,borrow,orskip.
• Keepmerchfed.
  
  Maintaintherevenuedocumentsthemerchteamrunson,includingweeklyWOWandYOYperformanceacrossall D2
  
  Cchannels,plusthemonthlychargebackdoc.
• Spotwhat’soff.
  
  MonitorCX,fraud,ande Commerceplatformsforanomaliesandshifts.
  
  Escalatediscrepancieswiththecontextpeopleneedtoactonthem.
• Stayaheadoffraud.
  
  Monitorourfraudpreventionplatform,handleexceptionsandemergingpatterns,andmanagechargebackreviewanddisputedtransactionanalysis.
• Buildthedecks.
  
  Prep monthly,quarterly,year-end,andadhocreporting.
  
  Youowntheaccuracy,the structure,andthedeadline.
• Answertheasks.
  
  HandlerecurringdatapullsfromQA,product,andmerch(complaintdatabySKU,return reasons,product feedback) andminecustomerfeedbackforthemesworthfixing.
• Workacrossthebuilding.
  
  Partnerwithmarketing(brand,social,influencer,digital),finance,merchandising,product&logistics.
  
  Documentfraudpolicies,decision logic,andescalationstepsasyougo.
• an entrepreneurial mindset that is comfortable with ambiguity & always asking questions
• You LOVE beauty, especially color cosmetics
• 1–2 years of experience: internships count
• Experience leveraging AI to manage data & pull insights out of it
• Strong Excel or Google Sheets
• Comfortable pulling, synthesizing & validating data across platforms
• Meticulous with detail: you chase a discrepancy until it’s resolved
• A clear communicator who can explain data to people who don’t live in it
• Organized enough to juggle several recurring work streams at once

• Salary range: $66,(Compensation will depend on a variety of factors, including but not limited to skill level, relevant work experience & education)
• Medical, dental, vision, 401K plan & access to health & wellness programs
• Paid vacation, holidays, summer Fridays, birthdays off, volunteer time & more
• Makeup gratis, employee discount on , team give back initiatives
• Friendly, fun, creative & collaborative work environment
• Tarte is an equal opportunity employer.