Associate, Transformative Change - Disputes, Claims & Investigations

At Stout, we’re dedicated to exceeding expectations in all we do - we call it Relentless Excellence ®. Both our client service and culture are second to none, stemming from our firmwide embrace of our core values:
Positive and Team-Oriented, Accountable, Committed, Relationship-Focused, Super-Responsive, and being Great communicators. Sound like a place you can grow and succeed? Read on to learn more about an exciting opportunity to join our team.

Stout's Transformative Change practice combines financial and data analysis, research, strategy, and operational experience to help clients achieve sustainable change in complex environments. The practice helps clients meet financial objectives, implement strategic initiatives, address compliance requirements, and evaluate impact. Engagements may focus on designing, implementing, and improving programs, policies, and operational processes for clients, including government entities and nonprofit organizations. We work with nonprofit legal organizations, pro bono counsel, government entities, and court-appointed monitors on matters involving housing, education, disability rights, public benefits, immigration, family and child rights, and related civil rights and system reform issues.

As an Associate, you will take ownership of defined work streams and contribute substantive analysis throughout an engagement. You will coordinate closely with senior team members, data analysts, and call center representatives, and engage directly with client personnel across executive leadership, legal, compliance, program offices, management, field operations, as well as court-appointed monitors, community organizations, legal services providers, and elected officials' offices.

The work requires careful judgment, strong documentation, and a consistent focus on accuracy.

• Own defined work streams across expert support, compliance monitoring, implementation consulting, and call center operations.
• Integrate quantitative data, stakeholder perspectives, and financial or programmatic analysis into findings and recommendations.
• Help design monitoring frameworks, compliance measures, KPIs and reporting processes that document progress and identify areas requiring action.
• Prepare clear, well-supported analyses and visualizations for clients, courts, parties, and other stakeholders.
• Coordinate day-to-day execution, review junior team members work, and raise risks or dependencies early.
• Develop reports from initial planning and research through drafting, revision, and final delivery.

You will manage defined portions of engagements and produce analysis that is accurate, traceable, and ready for senior review.

• Manages project activities from planning through execution, including coordinating timelines, tracking deliverables, facilitating communication across stakeholders, and ensuring work progresses on schedule and aligns with project goals.
• Supports the development and implementation of call centre operations by coordinating workflows, establishing processes, supporting staffing and training efforts, and ensuring service delivery aligns with project and client goals.
• Builds operational workflows within CRM platforms such as Zendesk, including intake forms, data fields, automation, routing, and reporting.
• Collect, validate, and analyse internal and external data.
• Identify limitations and document assumptions, sources, and methods in clear work papers.
• Perform quantitative analysis, including KPI calculations, summarise statistics, trend analysis, outlier review, and dashboard development in Excel, Tableau, or Power BI.
• Conduct qualitative research through interviews, focus groups, surveys, and document review.
• Code and synthesize findings into memoranda, reports, and monitoring materials.
• Support the drafting and refinement of standard operating procedures, intake criteria, case prioritisation tiers, escalation protocols, and quality assurance plans, and revise them through client review and approval cycles.
• Prepare presentations, memoranda, reports, exhibits, and other client deliverables that meet Stout standards for clarity, accuracy,…