Product Manager in Pittsford, New York

Product Manager

We are looking for an experienced and commercially minded Product Manager to support a portfolio of physical products, specifically professional hand tools, across the US and Canadian markets. This is a hands-on, hardware-focused product management role encompassing product development, lifecycle management, and market execution. The ideal candidate has a strong foundation in product management, enjoys working cross-functionally, and is looking to grow into a more strategic leadership role within a global product organization.

You will collaborate closely with senior product leaders, global R&D and engineering teams, sales, and marketing to bring high-quality professional tools to market.

Product & Market Execution:

• Support the execution of product strategies for the North American market using market, customer, and competitor insights.
• Assist in managing the full product lifecycle from concept through launch, optimization, and discontinuation.
• Analyze market trends, customer needs, and competitor activity to inform product decisions.
• Help define product specifications, features, and value propositions aligned to customer pain points.

Product Development & Delivery:

• Work closely with global R&D, design, and sourcing teams to support product development projects.
• Contribute to product briefs, specifications, and development documentation.
• Track project timelines, milestones, and risks to support on-time delivery.
• Participate in product testing, validation, and feedback loops.

Go-to-Market & Launch Support:

• Support successful product launches by coordinating with sales, marketing, and operations teams.
• Assist with go-to-market planning including pricing, packaging, and promotional inputs.
• Help prepare sales tools, product training materials, and launch communications.
• Monitor post-launch performance and gather insights to inform improvements.

Commercial & Business Support:

• Contribute to business cases for new products, range extensions, and refreshes.
• Track product performance, margins, and key KPIs post-launch.
• Support range reviews and rationalization activities.

Customer & Market Engagement:

• Engage with distributors, sales teams, and end users to gather product feedback.
• Participate in trade shows, customer visits, and industry events across the North American region.
• Bring the voice of the customer into product decisions.

Compliance & Quality:

• Support ensuring products meet US and Canadian regulatory, safety, and quality standards prior to launch.
• Assist with issue resolution relating to quality, compliance, or performance where required.

• 2+ years' experience in product management or a closely related role.
• Experience with in tools, hardware, or durable consumer goods preferred.
• Exposure to managing products through at least part of the product lifecycle.
• Understanding of US and Canadian markets and distribution models.
• Strong analytical skills with the ability to interpret data and customer insights.
• Good project coordination and stakeholder management skills.
• Technical curiosity and the ability to translate product features into customer benefits.
• Clear, confident communicator with good presentation skills.