Principal Account Manager – Product, New Accounts

• Develop strategies for product offerings, capabilities, features, and new account acquisition to drive growth of assigned credit card portfolios
• Support and nurture brand partner relationships to drive growth, retention, and portfolio gains
• Collaborate with and indirectly lead cross-functional matrix teams to deliver acquisition and product strategies
• Use data from matrix partners to make portfolio decisions and align strategies with business goals
• Resolve multifaceted acquisition- and product-related issues and remove internal roadblocks
• Set objectives, negotiate outcomes, and collaborate with Credit Management, Field, Portfolio Analytics, Marketing, digital, capabilities, technology, operations, and fraud teams
• Initiate or partner on resolutions to complex problems affecting multiple teams or the organization
• Identify portfolio acquisition needs and request annual/quarterly plans from MCOE
• Align acquisition plans with P&L and long-term plans; present plans and gain client approval
• Share strategy briefs and deadlines, review campaign results and recommendations with brand partners
• Assess and prioritize capabilities and new capability turn-on based on business value
• Build recommendation cases for brand partners and ensure appropriate product mix
• Lead complex analytics and integrate data from multiple sources to predict performance and guide strategy
• Drive Value Proposition strategy, consult MCOE, coordinate ECM and matrix partners, and gain brand alignment
• Lead acquisition and new-account forecasts and ensure alignment with strategic goals and P&L impact
• Present to C-suite and travel periodically to brand partner offices and events

• Bachelor’s Degree in Business Administration, Marketing, or equivalent relevant work experience
• 10–13 years of experience in Account Management, Sales, Finance, Product Management, Project Management, Marketing, or credit card portfolio management
• Master’s Degree in Business Administration or Marketing preferred
• Demonstrated success leading complex cross-functional initiatives in a highly matrixed environment
• Ability to influence stakeholders without direct authority
• Experience developing or executing acquisition, product, and growth strategies for consumer credit card portfolios within a financial services organization
• Skills in expense management, long-term planning, marketing, financial acumen, account management, project management, and portfolio management strategies
• Must be authorized to work full-time in the United States without current or future sponsorship
• F-1 student visa holders cannot be employed
• Ability to travel up to 10% quarterly
• Ability to work outside standard business hours when required
• Ability to perform essential job functions and meet physical, mental, and work-environment requirements

Demonstrates expertise in developing and executing acquisition and product strategies for consumer credit card portfolios, with a strong focus on cross-functional collaboration and stakeholder influence. Proven ability to analyze data and align strategies with business goals to drive growth and retention.

• Credit Card Portfolio Management
• Cross-Functional Leadership
• Acquisition Strategy Development
• Financial Acumen
• Stakeholder Influence

• Account Management
• Sales
• Product Management
• Project Management
• Marketing
• Expense Management
• Long-Term Planning
• Portfolio Management Strategies
• Data Analysis
• Forecasting

• Collaboration
• Negotiation
• Problem Solving
• Communication
• Influencing

• Bachelor’s Degree in Business Administration
• Master’s Degree in Business Administration or Marketing (Preferred)

• Financial Services
• Consumer Credit
• Brand Partner Relationships
• P&L Management
• Matrix Environment