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BPO Vendor Lead - AI-Driven Support Partnerships
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-17
Listing for:
Doist
Full Time
position Listed on 2026-08-17
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
Harvey is seeking a leader to own the BPO partnership end to end, partnering with the global support team to implement scalable processes and drive KPI improvements. You will shape routing decisions, SLA adherence, QA outcomes, and workforce planning.
This role requires hands-on Zendesk expertise, a practical, fast-moving mindset, and the ability to push for operational excellence while leveraging AI to improve service delivery.
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