Preqin Client Experience, Associate

About this role

Preqin Client Experience Preqin Client Experience, part of the Preqin Client Success organization within the Aladdin Client Business, is dedicated to maximizing product value and delivering a high-quality client experience. Our teams serve as consultative domain experts who shape client workflows and drive adoption of Preqin’s solutions across their organizations. We partner closely with Client Engagement, Product, Data, and the broader Aladdin ecosystem to deliver a cohesive, high‑quality client experience that reflects Black Rock’s commitment to operational excellence, innovation, and client centricity.

The Associate, Preqin Client Experience plays a critical role in shaping how clients leverage Preqin’s data, insights, and products. This is a consultative expert position—responsible for advising clients on private markets datasets, supporting workflow optimization, and expanding Preqin’s footprint within their organizations. You will build strong cross‑functional relationships, translate data and product expertise into actionable guidance, and proactively identify opportunities to enhance the client experience.

In partnership with Client Engagement, you’ll help drive adoption, mitigate friction, and ensure clients realize the full strategic value of Preqin’s solutions.

• Build deep, consultative partnerships with client subject matter experts, super‑users, and key stakeholders—serving as a private‑markets data expert who shapes workflows, drives best‑practice adoption, and elevates Preqin’s strategic value across their organization.
• Partner with the Preqin Client Engagement team to deliver a seamless, coordinated client experience across onboarding, adoption, and renewal.
• Develop a sharp understanding of client objectives and align Preqin’s capabilities to support those business priorities.
• Master Preqin’s data and its application across client workflows and analytics, while deepening expertise in eFront and Aladdin to support integrated private market solutions.
• Identify upsell and cross-sell opportunities, collaborating with Client Engagement and Sales teams to grow account value.
• Partner with Product, Data, and Engineering to resolve issues, elevate concerns, and bring the client voice into roadmap planning.
• Strengthen alignment across the Aladdin Client Business to ensure clients experience a cohesive, high‑quality support model post‑acquisition.
• Contribute to initiatives that reduce operational friction, streamline internal processes, and uplift the overall client experience.

• Bring 3+ years of experience in Client Success, Client Experience, or other client facing roles within finance, SaaS, tech or related industries.
• Demonstrate the ability to be a team player and take initiative assisting peers.
• Possess a solutions-oriented mindset, viewing product and client journey friction points as opportunities for improvement.
• Excel at building strong relationships, both internally and externally, with a collaborative and transparent approach.
• Promote open, honest communication and encourage cross-functional alignment.
• Thrive in entrepreneurial environments, showing resilience and agility in navigating ambiguity.
• Full professional proficiency in Spanish is a plus.

Only the salary range for this position is USD$ - USD$ . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. Black Rock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Black Rock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting…