Accounts Receivable Specialist

ABOUT ROLAND FOODS

Roland Foods, LLC, based in New York City, is an importer and distributor of high-quality specialty food products from more than 40 countries. Founded in Paris in 1934 and established in the U.S. in 1939, the Company provides customers with exceptional specialty foods, primarily offered under the Roland brand. The company sells its quality foods across the food service, retail, and industrial channels as well as internationally.

Food service is the heart of the business, with the Roland® brand being one of the esteemed back‑of‑house brands in the industry. Roland Foods’ is the original purveyor of the world’s finest flavors and its assortment is unrivalled, with products spanning global cuisine segments: from French Dijon mustard, to Israeli couscous, to Thai fish sauce, to Mexican salsa macha, Roland Foods procures ingredients from the places that make them best.

And for this the Roland® brand is synonymous with quality, authenticity and creativity for the consumer and chef alike.

Roland is currently seeking an Accounts Receivable Specialist who can develop strong working relationships with customers to provide best in class customer service. This role will assist in credit and collections, cash posting, and deductions activities to ensure monies owed to the firm are received and posted in a timely manner. The ideal candidate will have the ability work independently and productively in a fast‑paced environment while maintaining attention to detail.

As a response to the pandemic, Roland Foods office employees have transitioned to a hybrid working schedule, requiring employees to report in-person Tuesday through Thursday, with the option to telework on Monday and Friday each week. Due to the collaborative, cross‑functional nature of the organization, employees at the NY and NJ offices are required to work in‑person for the above mentioned days, outside of any People & Culture‑approved disability accommodation request.

• Assist in managing day-to-day collections and cash posting operations for assigned customers
• Apply customer cash receipts daily via lockbox, ACH, Wire Transfer, and Credit Card transactions accurately, timely and with a sense of urgency
• Responsible for timely and accurate reconciliation and analysis of customer deductions;
  Initiate disputes for invalid deductions
• Correspond directly with customers regarding past‑due accounts and invoices, as well as insufficient or inaccurate remittance information to recover backups and resolve discrepancies
• Research and reduce unidentified and unapplied cash
• Identify, report, and present trends in a customer’s deductions
• Issue credit memos for authorized and valid deductions
• Process check requests and adjustments
• Actively engage Sales, customer service and Warehouse personnel to research deductions and prevent issues
• Respond to customer inquires
• Develop and implement processes for effective customer issue escalation and resolution
• Prepare reports and analysis on the status of credit and collection matters; provide regular updates to management on these matters.
• Other duties assigned by Management

• Required 1-3 years of relevant experience
• Proficiency in Office Suite (PowerPoint, Outlook, Word, etc.)
• Strong attention to details and problem‑solving skills
• Capable of self‑prioritizing workload and ability to handle high volume of tasks
• Ability to provide high level of customer service in a fast‑paced environment
• Preferred BA/BS in Accounting, Finance or related discipline preferred
• Experience with Microsoft Dynamic 365 or similar ERP
• Intermediate to Advanced Excel skill
• Ability to work independently and contribute to broader team objectives
• Excellent written and verbal communications skills

Roland Foods hires exceptional people to perform a wide variety of important functions that contribute to the success of the Company. One of the ways Roland Foods does that is through a competitive compensation package. The base salary for this role will be $55,000 - $70,000. Based on your qualifications, previous experience, and transferrable skills, the Company will determine at its sole discretion…