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Bank-Ready Customer Support Controls Lead
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-18
Listing for:
Mercury
Full Time
position Listed on 2026-08-18
Job specializations:
-
Business
Regulatory Compliance Specialist
Job Description & How to Apply Below
Mercury is transforming its Customer Support into a bank-grade operation. This role will design and operationalize controls and governance to scale while preserving speed, quality, and customer empathy.
You’ll lead regulatory readiness efforts for bank charter examinations in 2027 and build long-term governance across partnerships, audits, and scale. The position sits at the intersection of Customer Support, Compliance, Risk, Banking, QA, Enablement, Product, and Engineering, demanding deep
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