Analyst Procurement Operations

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually.

In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available

The Procurement Operations Analystis a multi-disciplinary role responsible for end-to-end Source-to-Pay (S2P) process documentation and governance,Procurement analytics and performance reporting, Req-to-PO operational execution, P2P compliance, vendor qualification and risk assessment, Coupa SIM supplier onboarding, and Service Now ticket administration.

This role supports the standardization, measurement, and continuous improvement of Procurement operations across the MSG Family of Companies.

• Develop, document, and maintain standard operating procedures (SOPs) for all Source-to-Pay workflows
• Create and update RACI matrices, approval authority matrices, and governance frameworks
• Map current-state and future-state process flows across
  
  Procurement operations
• Ensure process documentation remains audit-ready and aligned with internal controls

• Draft, revise, and maintain
  
  Procurement policies and procedural guidelines
• Support exception management processes and document policy deviation rationale
• Maintain audit-ready documentation for internal and external compliance reviews
• Partner with Legal, Finance, and Compliance to ensure policy alignment

• Build and maintain SpendHQ dashboards to track
  
  Procurement KPIs and savings performance
• Identify savings opportunities, cost avoidance trends, and spend anomalies through data analysis
• Track and report on cycle times, compliance rates, and operational efficiency metrics
• Develop ad hoc analysis to support strategic decision-making

• Prepare monthly
  
  Procurement performance decks for leadership review
• Develop quarterly governance review materials with trend analysis and recommendations
• Maintain and update RFx templates, category profiles, and sourcing summaries
• Consolidate cross-functional data into executive-ready presentations

• Manage end-to-end requisition-to-purchase-order processing, ensuring accuracy and timeliness
• Monitor and reduce maverickspendthrough compliance audits and stakeholder education
• Conduct regular P2P compliance reviews and flag exceptions for resolution
• Ensure PO accuracy including pricing, terms, delivery dates, and cost center allocation

• Conduct vendor qualification reviews including D&B report analysis and financial risk scoring
• Administer the vendor qualification workflow within Service Now
• Assess supplier risk profiles and maintain the Vendor Classification Matrix
• Coordinate with stakeholders to gather and validate vendor documentation and references

• Manage end-to-end supplier onboarding through Coupa Supplier Information Management (SIM)
• Administer the supplier portal, ensuring accurate and complete supplier profiles
• Collect, validate, and maintain tax documentation (W-9/W-8), banking information, and insurance certificates
• Troubleshoot supplier registration issues and serve as first point of contact for onboarding inquiries

• Route, triage, and manage Supplier Request Center (SRC) tickets within Service Now
• Monitor SLA adherence and elevate aging tickets per established protocols
• Produce queue health reports and identify bottlenecks in ticket resolution
• Maintain accurate…