Accounts Receivable Representative (Residential Real Estate

Everyday I wake up excited to come to work, because I get to create amazing things with even more amazing people, it's that simple.
Beam living is where careers take off.

Location: New York, NY

Job :1601

# of Openings:1

Job Title: Resident Account Representative

FLSA Status: Non-Exempt/Hourly

Location: New York, NY

Beam living supports and manages communities across New York City - except here, we're not just in the business of rent rolls and repairs. We're in the business of creating places people call home. That takes a team of people who care harder, think sharper, and refuse to settle for what has always been. Being a team member at Beam means staying curious, being a good neighbor, leading with heart, and consistently raising the bar.

If you want work that matters, teammates who show up, and impact you can see and feel, you belong at Beam!

We are seeking a Resident Account Representative to join our Accounting team.

This role provides resident support and manages lease administration, including move-ins, move-outs, renewals, security deposit processing, and accounts receivable tasks, ensuring accurate records, timely communication, and excellent customer service throughout the resident lifecycle.

• Provide a high level of customer service to our residents via email ticketing system and timely telephone interaction with polite resolution; regular and timely communication updates are required through to closure.
• Perform daily lease administration functions to process move-ins, move-outs and renewals on a timely basis into the operating system with accuracy, completeness and timelines
• Execute vacates within the 14-day regulatory timeframe; all move-out charges properly applied against the security deposit with remaining refund generated and issued via EFT or check
• Process required banking information for creation of or withdrawal of security deposit funds at the tenant level during the move-in and move-out cycle, respectively, with reconciliation of data between the bank and the operating systems
• Assist with certain accounts receivable activities, including verification letters, billing and payment discrepancies, and processing of returned checks

• A passionate person who believes in helping others win by providing the resources and development necessary to grow.
• An open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day.
• An empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team’s objectives.
• Authentic. Bring your best self to work, let's do something amazing.
• Flexible knowing and expecting that things change and that's what makes our business stronger.

• Basic understanding (2+ years) in tenant Accounts Receivable.
• A proven track record of delivering results is required.
• General comfort with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.);
• Working knowledge of real estate operating systems, in particular MRI
• A strong analytical ability to collect and interpret information to solve complex problems, including tenant ledgers adjustments
• Prior customer service experience essential to manage multiple customer needs
• Excellent verbal and written communication skills.
• Superior time management and organizational skills.
• Ability to multi-task under high pressure in a fast-paced environment.
• Fanatical discipline and relentless desire to do what needs to be done.
• A love for doing what others won’t and solving very difficult problems.
• A desire to grow and take on ever increasing responsibility.
• A flexible schedule, as occasional overtime will be required.
• Doing any, or all of that, in a multi-family environment would be good too.

Hourly Rate: $22.00 - $24.00

Exact compensation may vary based on skills, experience & location.

A full slate of benefits:

• Family care benefits like parental leave, adoption assistance and fertility reimbursement.
• Personalized development programs with our dedicated L&D team.
• 401(k) plans and matching (with no vesting period), life and…