Transit Support Coordinator I / II
Listed on 2026-09-23
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Business
Office Administrator/ Coordinator
description
job information- title: transit support coordinator i & ii
- authority: nycta
- department: customer service & operations support
- division/unit: operations planning
- location: various
- hours: various
- telework (if applicable):
- reporting manager (if applicable)
- deadline (if applicable) until filled
- compensation: assistant vice president, customer service & ops. Support
- transit support coordinator i $57,809 - $58,511 (new hire rate 50,267)
- transit support coordinator ii $66,477 -$67,289 (new hire rate 57,809)
supervise traffic checkers in field, shop and control desk operations; distribute material and assign traffic checkers to system signage maintenance work; distribute and collect traffic checker survey work; communicate employee discrepancies and monitor daily absences; ensure that overtime and extra work assignments are completed; collect employee sick lines and other miscellaneous leave forms; assign daily service notice signage and customer support assignments.
responsibilitiestransit support coordinator level i
supervise traffic checkers in field, shop and control desk operations; distribute material and assign traffic checkers to system signage maintenance work; distribute and collect traffic checker survey work; communicate employee discrepancies and monitor daily absences; ensure that overtime and extra work assignments are completed; collect employee sick lines and other miscellaneous leave forms; assign daily service notice signage and customer support assignments.
must be able to operate a transit vehicle.
transit support coordinator level iisupervise and train transit support coordinators level i and hourly personnel in field, shop and control desk operations; monitor material usage and ensure labor needs are met for maintenance of system signage; ensure adequate supervision to maintain the survey work program; recommend employee discipline and monitor employee availability; monitor overtime and extra work assignments; perform quality control checks in field, shop and control desk locations to ensure that data collection is valid, signage is posted correctly, and customer information is being communicated correctly;
prepares and submits operational reports to management, performs transit support coordinator level i duties as required.
must be able to operate a transit vehicle.
education and experienceone year of experience as a transit support coordinator, level i is required to be considered for placement in assignment level ii.
desired skills- excellent verbal and written communication skills including excellent technical writing skills.
- working knowledge of nyct operations and procedures; a driver's license valid in nys
- experience in microsoft excel, word, access, power point, etc.
- ability to multi-task
- ability to work independently with minimal supervision.
based on evaluation of education, skills, experience, interview, and written assessment.
all selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.
other informationappointment may be at a comparable level to current level of selected candidate. (if necessary)
as an employee of mta nyc transit, you may be required to complete an annual financial disclosure statement with the state of…
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