Strategy & Operations Lead - Scale Playbooks (NYC Onsite

Location: New York, NY

Work model: Onsite (5 days/week, in-office)

Industry: Healthcare Technology / AI (B2B)

Compensation: $100,000–$150,000 base salary (no variable component)

Our partner is a fast-growing, venture-backed healthcare technology company using AI to modernize operational workflows for healthcare providers. They’re a lean, high-ownership team with strong momentum and ambitious growth plans, backed by top-tier investors and scaling quickly across sales and engineering.

Our partner is hiring Strategy & Operations Leads to help scale the business during a period of rapid growth. This is a high-trust, high-autonomy role working directly with the CEO and partnering closely with sales and engineering to stand up new processes, improve execution, and build internal playbooks.

The work is intentionally cross-functional and will shift quarter-to-quarter based on the company’s priorities—e.g., one quarter improving implementations, another quarter standardizing recruiting/hiring workflows, another building foundational marketing operations. The goal is to build repeatable systems, then eventually hire specialists to own those functions long-term.

• Drive cross-functional operational initiatives across the company (e.g., implementations, business operations, recruiting/hiring workflows, marketing ops)

• Build and document scalable processes, systems, and playbooks; create structure where it doesn’t exist yet
• Partner with sales and engineering leadership to prioritize projects, unblock execution, and improve team throughput
• Own project plans end-to-end: define the problem, propose solutions, coordinate stakeholders, and deliver outcomes
• Identify gaps, propose improvements, and push initiatives forward with minimal oversight
• Support occasional customer-facing projects (e.g., implementation support or customer case-study coordination), as needed

• 2+ years of professional experience preferred (flexible for exceptional candidates)

• Proven ability to operate as a smart generalist: adaptable, resourceful, and effective across ambiguous problem spaces
• Strong execution skills: can take initiative, manage multiple work streams, and deliver outcomes quickly
• Excellent written and verbal communication; comfortable working directly with senior stakeholders
• Willingness to work onsite in NYC 5 days/week
• High integrity, collaborative working style, and comfort in a fast-paced startup environment

• Background in consulting, investment banking, private equity, finance, or similar high-intensity environments

• Prior startup experience (especially in operations or strategy roles)
• Experience building internal processes (0→1) and scaling them (1→n)
• Healthcare familiarity (not required)