Customer Success Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-22
Listing for:
Jurni
Full Time
position Listed on 2026-08-22
Job specializations:
-
Business
Customer Success Management, Ecommerce, Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Ecommerce, Client Relationship Management
Job Description & How to Apply Below
The Role
You’ll be the bridge between Jurni and our customers – onboarding brands, driving adoption, and ensuring they get real value from the platform. You’ll work directly with growth teams at D2C brands, helping them launch high-converting funnels and optimize performance over time.
What You’ll Do- Own the end-to-end customer journey from onboarding to expansion
- Help brands build, launch, and optimize funnels that drive measurable results
- Gather feedback and collaborate with product to improve the platform
- Build playbooks and processes that scale as we grow
- 2+ years in customer success, account management, or a client-facing role in SaaS or e-commerce
- Strong communicator who can translate complex features into clear value
- Comfortable with data – can speak to ROAS, CVR, and funnel performance
- Self-starter who thrives in fast-paced, ambiguous environments
- Background in DTC brands, performance marketing, or AI products
- Familiarity with Meta Ads, landing page tools, or marketing attribution
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