Patient Accounts Associate (2267

Our client is seeking a skilled and dependable individual to join their team as a Patient Accounts Associate
.

Our client is dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. They have become the leading independent nonprofit in children's mental health by providing gold‑standard evidence‑based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

As the Patient Accounts Associate
, you will process invoices in a timely manner, manage patient billing and accounts receivable, and ensure collection of outstanding payments. Furthermore, you will work closely with our clinicians, patients, and internal teams to resolve billing discrepancies, track payments, and maintain accurate financial records.

Reporting to the Senior Patient Accounts Associate, this is a full‑time, non‑exempt,
hybrid (4 days in office, 1 day remote) position located in the Midtown, New York City office.

• Process all payments in the electronic medical record (EMR) system.
• Manage billing related documentation including invoices, credit card authorizations, and consents.
• Facilitate open balances, payment plans, follow‑up and escalation to ensure accounts are consistently up to date.
• Provide high quality customer service in daily interaction with patients and families.
• Understand mental health billing codes, rules, and regulations, and clearly communicate with patients and clinicians.
• Review daily transactions and process corrections.
• Liaise with insurance companies on patients' behalf when necessary.
• Resolve urgent, sensitive, and confidential issues with discretion and integrity, and strictly protect personal health information.

• Bachelor's Degree or an equivalent combination of education and experience

The anticipated salary range for this position is $50,000 - $56,000 USD annually.

Our client's competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs.

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job‑related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

Our client is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]);

ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.