Relationship Manager and Strategic Initiatives

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JR0125721-1

Strategic Initiatives & Relationship Manager (C2B) – Denver, CO or New York, NY

Do you want to make an impact by shaping our next-generation bill payment ecosystem by improving how we serve a growing and diverse partner base?

This role offers autonomy, visibility, and the opportunity to develop cross-functional leadership capabilities in a high-growth business.

About

The Role

We are looking for a highly motivated and versatile Strategic Initiatives & Relationship Manager to join our Consumer-to-Business (C2B) team. This role within our bill payments team is at the intersection of product, strategic initiatives and relationship management. The role is focused on driving business success through effective account stewardship, project and go-to-market execution, as well as stakeholder alignment.

This individual will manage critical product and go-to-market initiatives, as well as serve as the primary point of contact for key biller partners and internal stakeholders, ensuring our C2B product portfolio continues to meet and exceed partner and business expectations.

Role Responsibilities

Strategic Account Management

• Serve as the main point of contact for all partner-related communications and needs
• Proactively manage the lifecycle of partner partnerships including onboarding, renewals, and terminations
• Develop and lead quarterly and annual business reviews (QBRs/ABRs)
• Advocate for partners in cross-functional meetings to ensure priorities are met and issues are resolved efficiently
• Analyze performance data to identify trends, opportunities, and areas for intervention

• Lead GTM planning and execution for new partners and strategic partnerships
• Collaborate with Sales Enablement and Marketing to develop compelling sales and pitch materials
• Drive internal and partner-facing readiness to ensure successful launches

• Conduct research on industry competitors and market benchmarks.
• Evaluate potential and existing billers to identify business opportunities and performance gaps.
• Assess marketing and promotional efforts from both internal and external stakeholders.
• Identify and address operational or customer experience issues in partnership with internal teams.

• Continuously track and analyze KPIs related to partner and agent performance.
• Surface insights and proactively initiate outreach to address emerging trends or issues.
• Serve as the primary contact for operational escalations and issue resolution

• Drive execution of key growth and transformation initiatives for C2B product
• Drive bi-monthly cross-functional business reviews to ensure coordination on in-flight work and priority alignment
• Partner closely with the North America sales team to implement agent-related initiatives
• Represent the C2B product in cross-functional forums including Legal, Operations, Customer Care, KYCC, Compliance, and Sales Enablement

• 5+ years of experience in product management, account management, or a related business role.
• Strong experience working in cross-functional environments with legal, operations, marketing, and technology stakeholders.
• Proven ability to manage complex relationships with external partners and internal teams.
• Excellent written and verbal communication skills, with strong executive presence.
• Data-driven mindset and ability to derive insights from performance metrics.
• Self-motivated and driven to provide a top-quality service to partners and customers
• Experience in financial services, payments, or fintech is a plus.
• Business development or sales experience a plus
• Experience in financial services, payments, or fintech is a plus.
• Business development or sales experience a plus