Community Experience Specialist

About Fuel Cycle

Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights — fast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed.

Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you’re based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you’ll help shape the future of decision intelligence for some of the world’s most iconic brands.

The Community Experience Specialist is responsible for executing all assigned tasks related to audience recruitment, rewards and incentives, member engagement and audience operations/administration. Projects will be deployed by Audience Experience Strategists or Managers. Community Experience Specialists may have a small book of business as determined by the Audience Experience Manager.

New York, NY

This is an onsite role requiring five days per week in the office.

• Support audience recruitment, onboarding, and ongoing engagement activities.

• Execute scalable tasks related to audience recruitment, rewards, incentives, engagement and member satisfaction using the Fuel Cycle platform.

• Monitor community activity and flag engagement opportunities or risks.

• Execute audience-related tasks and deliverables assigned by Audience Experience Strategists or Managers.

• Coordinate across internal teams to ensure projects meet timelines and quality standards.

• Provide support for campaigns, surveys, and events within audience communities.

• Own the audience experience for a designated vertical’s set of customer accounts i.e. book of business (as assigned).

• Manages the bulk of customer management task execution on the Fuel Cycle technology

• Communicate project updates, timelines, and best practices to clients clearly and professionally.

• Collaborate with Strategists to provide recommendations on audience engagement and satisfaction.

• Review and test deliverables to ensure high-quality outputs.

• Maintain accurate records and documentation of audience activities and client communication.

• Demonstrate Fuel Cyle Platform knowledge and account specific functions.

• On-Time Task Completion Rate

• Audience Engagement Activity Rate

  • Achieve 75% utilization level

  • Member data is 100% accurate and regularly validated for all communities in your portfolio

• Client Satisfaction Score (CSAT) or Internal Stakeholder Feedback Score

• 100% compliance of audience experience hours for all communities in your portfolio.

• Audience Experience Strategists

• Audience Experience Managers

• Strategic Research Leads

• Account Directors

• Project Coordination – Ability to manage timelines, track tasks, and follow through on assigned responsibilities with excellent prioritization skills.

• Written & Verbal Communication – Clear, professional, and customer-friendly communication with clients and internal teams.

• Technology Proficiency – Comfortable working with SaaS platforms, spreadsheets, CRMs, or community management tools.

• Analytical
  
  Skills:
  
  Proficient in data analysis and reporting.

• Process Execution – Follows structured workflows with consistency and accuracy.

• Quality Assurance – Focused on high quality deliverables; reviews work…