Director of Operations

important note: candidates must be a dof employee serving permanently in the administrative manager civil service title or are reachable on the administrative manager promotional exam no. 1552.

nyc department of finance (dof) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

the customer operations division has oversight of the department of finance business centers, city register’s office, and the land records, adjudication, and collections divisions. Customer operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by dof. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and environmental control board summonses.

the adjudication division is responsible for conducting hearings on all parking and camera violations issued in new york city. It hosts in-person hearings in the business centers and conducts hearings by mail, web, and mobile app. In addition, the judges hear appeals of parking ticket determinations, and a special unit for commercial adjudications conducts hearings and appeals on tickets issued to commercial vehicles.

a director of operations is needed in adjudications to support the chief administrative law judge, the deputy chief administrative law judge, the administrative law judges, and assist in supervising staff who perform critical and time sensitive processing work in the adjudications unit, which adjudicates more than 2 million summonses per year, and are assigned to various subunits.

• manage and facilitate adjudication administrative operations, including, but not limited to, hiring, personnel transactions, recruitment, onboarding, and other related functions.
• process job posting request, civil service list request and job offer requests for all appointments, promotions, reassignments, and title changes. Manage employee transactions and other hiring duties.
• coordinate onboarding, including candidate screening, identifying qualified candidates, and interview scheduling. Advise hiring managers, ensuring efficient employment processing, onboarding and effective support across hr functions.
• provide subject matter expertise and guidance to staff on personnel policies and procedures.
• serve as strategic resource to support team members in navigating hr processes.
• analyze hiring needs and develop strategic plans to fill vacancies
• manage completion of mandatory training for all staff and aljs. Notify staff and supervisors of upcoming deadlines, overdue items, and new training requirements.
• perform all facilities-related functions including orchestrate and execute floor plan movements, transfers and coordinate with facilities and finance information technology and telecommunications staff.
• assist with maintaining the personnel services budget, staying abreast of the agency's functionality within the personnel service's realm.
• interfacing with the budget office to submit/process all new contracts/purchase requests via passport and works with all adjudication units to create and submit the division's sops.
• supporting project initiatives, including identifying and analyzing preliminary business needs, budget considerations, time and resources estimates, defining the project scope and objectives, and getting business user sign-off.
• participating in departmental strategic and budgetary planning processes; preparing and administering contract budgets; providing recommendations on policies and desired goals.
• managing vendor relationships with fedcap, nysid, vanguard, verra mobility, ips (nypd) and other vendor related to information technology.
• attending management meetings and assisting the chief administrative law judge and deputy chief administrative law judge as needed.
• managing vendor relationships with fedcap, nysid, vanguard, verra mobility, ips (nypd) and other vendor related to…