Deployment Strategist, SMB

Run the portfolio motion that gets agencies live and adopted.

New York City Full time On-site Deployment

Build the infrastructure that keeps grandma home.

Home care runs the way it has for forty years: manually, by humans, on phone calls. Every referral fielded by a coordinator on the other line. Every shift filled by a scheduler with a spreadsheet.

By 2030, 80 million Americans will be over 65. The largest home care agencies in the country are betting they can answer that demand by deploying AI agents across hundreds of branches.

// The gap we're filling

Home care runs on people doing the hardest job in any industry: scheduling, coordinating, covering, and fielding calls at 2am without software that was ever built for them.

We've done the job. Our team has worked the shifts, taken the calls, and logged the late nights that schedulers live through every day. We built from inside the problem.

// Who we are

Strong opinions. High bar. No interest in doing things the easy way when there's a better one.

Engineering at Ramp and Datadog. Trading infrastructure duct and operations at Reddit, Uber, and Crowd Strike. Early teams at healthcare AI companies Tandem and Tennr. Former founders who've built and sold companies before this one.

// How we work

• – Customer first. The patient, the caregiver, the agency. When a decision requires a tradeoff, their experience wins.
• – High velocity. Speed and direction. We move fast because patients are waiting.
• – Extreme ownership. Own the outcome, not just your tasks. Drive the result, escape when blocked, and accept the accountability.
• – Care. About your craft, your teammates, and the families depending on what you build.

// About the role

You own a portfolio of home care agencies from onboarding through scaled adoption: 10-15 accounts at different stages, simultaneously.

The difference between your accounts succeeding and stalling is whether someone is doing this job with urgency.

Most of your operators sit inside franchise networks. Get one location live and you have learned how the whole network works.

Strong performance here is the direct path to Enterprise DS.

// What you'll do

• – Take agencies from signed contract to live on Zingage's AI workflows: kickoff, configuration coordination, training, and go-live.
• – Own the weekly working rhythm across every account and keep 10+ concurrent deployments moving.
• – Drive adoption past go-live by monitoring health and intervening before small problems become churn.
• – Deliver QBRs and executive check‑ins with results, next‑quarter objectives, and expansion opportunities.
• – Triage first: resolve what you can, route what you cannot, and protect engineering bandwidth.
• – Build the playbook and feed Product with patterns from across your portfolio.

// What we're looking for

• – Deployment execution. You've run onboardings end‑to‑end, held a go‑live date, trained a frontline team, and driven adoption.
• – Portfolio management. Ten to fifteen accounts at different stages, and you know where each one stands before it tells you.
• – Customer presence. You can run a Q , train a frontline coordinator, and handle an escalation in the same week.
• – Pattern recognition. A broad portfolio teaches you things a single enterprise account never could.
• – 1-3 years in implementation, onboarding, or SMB customer success at a SaaS company. Strong written communication and technical comfort.
• – Intro call: 30 minutes with Deployment/Product Lead.
• – Live scenario: three SMB agencies at different stages, one  take‑home.
• – On‑site: walk through a past deployment or onboarding you ran. Strong candidates receive an offer the same day.

// What we offer

• – Competitive base and meaningful equity. If this works, it should work for you.
• – Equipment stipend: whatever setup makes you fast.
• – Luxury gym membership in NYC. We work in health care — yours counts too.
• – Daily lunch, and dinner when work runs past dark — big fan of late‑night jams.
• – Time off as needed. We measure output, not hours at a desk.
• – Happy hours, poker nights, and builder events in our Soho office.
• – Snacks in office, including team favorites like Gruns gummies, sardines, protein bars, and midday froyo runs.