SVP, Product - Core Customer Experiences & Flywheel Products

SVP, Product – Core Customer Experiences & Flywheel Products

New York City Product

THE POSITION
Our roster has an opening with your name on it

Fan Duel is America's #1 sports betting company and a market leader across sports book, casino, and daily fantasy. This role sits at the center of the company's product organization and the systems you own touch every single Fan Duel customer, every day for more than 4.8M Average Monthly Players (AMP; FY2025). You'll have the opportunity to shape the trust, safety, and financial backbone of one of the fastest-growing consumer companies in the country.

Fan Duel is looking for an SVP of Product to lead the centralized customer journeys that underpin every experience across our portfolio — sports book, casino, racing, and beyond. This leader will own the foundational, cross-cutting product surfaces that every Fan Duel customer touches: how they create and manage their account, fund and move money through their wallet, trust the accuracy of their ledger, engage with our loyalty programs, are reached through martech, and are protected through responsible gaming tools.

Reporting to the Chief Technology Officer, this SVP, Product will also be a key member of the Technology Leadership Team.
This is a horizontal, platform-level leadership role. Rather than owning a single vertical or product line, this SVP is accountable for the shared infrastructure and experiences that make every Fan Duel product feel safe, seamless, personalized, and trustworthy . With operational complexi ty across several product offerings across numerous U.S. states and Canadian provinces, there is significant opportunity to be a driving force in Fan Duel’s continued growth at scale .

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Own the product vision and roadmap for Account, Wallet, Ledger, Responsible Gaming, Mar Tech, and Loyalty Enablement, ensuring these core journeys are best-in-class, compliant, and built to scale across all Fan Duel verticals.
• Deliver product strategy for customer facing products including Fantasy, Horse Racing, and Retail locations
• Set the strategy for centralized customer infrastructure, balancing the needs of multiple product lines (sports book, iGaming, racing, and future products) against a single, coherent customer experience.
• Lead and grow a multi-disciplinary product organization of about 70-80 colleagues, including product management, and in close partnership with engineering, design, data science, compliance, and legal leaders.
• Champion Responsible Gaming as a product discipline, embedding tools and safeguards (deposit limits, self-exclusion, cool-off periods, affordability checks) directly into core flows rather than treating them as bolt-ons while meeting evolving state and international regulatory requirements.
• Modernize wallet and ledger systems to support real-time payments, multiple funding methods, promotional credits, and accurate, auditable financial record-keeping at scale.
• Drive account experience strategy, including onboarding, KYC/identity verification, authentication, and account recovery, optimizing both conversion and regulatory rigor.
• Own loyalty enablement as a platform capability, building the underlying rewards, tiers, and personalization infrastructure that product teams across Fan Duel can leverage.
• Partner with Marketing and Data teams on Mar Tech strategy, ensuring the right infrastructure exists for personalization, CRM, notifications, and lifecycle marketing across the customer base.
• Partner cross-functionally with vertical product leaders (Sports book, iGaming, Racing) as key stakeholders/customers of these centralized journeys, ensuring the roadmap serves their needs without fragmenting the core experience.
• Report to executive leadership and the board as needed on the health, performance, and risk posture of these core systems.
• Represent Fan Duel with regulators, payment partners, and industry bodies on…