Customer Account Manager

Customer Account Manager

We are looking for a Customer Account Manager to join a long-term contract opportunity based in New York. This position plays a central role in managing key customer relationships, supporting commercial performance, and helping ensure commitments are met across pricing, service, and delivery expectations. The role partners closely with internal teams to analyze business trends, support planning activities, and maintain strong account performance while protecting operational and financial goals.

Responsibilities:

• Manage day-to-day customer account activity and foster strong, detail-focused relationships that support long-term business success.
• Partner with business unit leadership and cross-functional teams to help meet customer commitments, maintain production timelines, and address account-related issues promptly.
• Review account activity to ensure alignment with contractual terms, service expectations, and business objectives.
• Develop cost models and prepare pricing proposals for leadership review prior to customer submission.
• Track customer scorecard results, investigate performance concerns, and drive improvements where needed.
• Analyze sales, bookings, and product line performance data, then prepare recurring reports and forecasts for management review.
• Support annual business planning by gathering relevant data, identifying trends, and assisting with performance analysis.
• Work collaboratively with customer support, production, engineering, quality, delivery, and sales teams to resolve product line challenges.
• Contribute to leadership presentations by preparing updates on account status, performance metrics, and business outlook.