Strategic Operations & Program Management

Location: New York

Job Description

The Strategic Operations & Program Management role sits within the Communications & Public Affairs organization and serves as the operational backbone of the social team. The team drives clarity, speed, and efficiency by leading strategic planning, program management for large-scale initiatives, operational governance, and cross-functional coordination.
We are seeking an Program Manager to own the end-to-end planning, execution, and delivery of large-scale social, creative, and communications programs while simultaneously establishing and maintaining the governance frameworks that ensure operational excellence across the organization's social media channel ecosystem. This person will partner cross-functionally with creative strategists, social teams, communications leads, security, legal, brand, and external agency partners to maintain flawless execution and governance across high-priority initiatives spanning flagship events, product launches, policy campaigns, and organizational programs.

Responsibilities

Program Management & Execution

• Drive end-to-end project management for large-scale, cross-functional programs and campaigns across the team, including flagship events, product launches, and policy/social campaigns.
• Develop project plans, timelines, RACI frameworks, and workback schedules.
• Coordinate across creative, social, communications, and public affairs teams to align work streams, manage dependencies, lead status meetings, and track deliverables.
• Identify risks, escalate blockers, and drive resolution across stakeholder groups.
• Support strategic planning processes including road mapping, resource allocation, goal-setting, and organizational process development.
• Partner with external agencies and vendors on deliverable alignment and timelines.
• Support the expansion of centralized program management capabilities across the Communications & Public Affairs organization.
• Improve processes that support content movement from planning through publication.

Social Channel Governance & Administration

• Own operational governance across the organization's social media channel ecosystem.
• Maintain channel access management processes, including onboarding, offboarding, permissions reviews, and audit readiness.
• Partner with Security, Communications, Legal, and Brand teams to ensure appropriate controls are in place across social platforms.
• Manage credential governance, authentication processes, and access documentation.
• Establish and maintain channel ownership records, escalation paths, and operational standards.

Operational Excellence & Process Improvement

• Build and refine scalable operational processes, templates, workflows, playbooks, and frameworks.
• Support workflow documentation, knowledge management, and tool migrations.
• Create and maintain centralized documentation for channel management, governance policies, and operational procedures.
• Identify operational risks and implement solutions that improve efficiency, compliance, and scalability.
• Lead periodic audits to ensure permissions, documentation, and access records remain accurate and current.
• Identify opportunities to automate manual workflows and improve operational efficiency.

Brand & Asset Governance

• Manage distribution and maintenance of brand guidelines, creative standards, and approved social resources.
• Ensure teams and partners have access to approved brand materials and platform requirements.
• Partner with creative teams to establish governance frameworks that support brand consistency across channels.

Cross-Functional Partnership

• Collaborate closely with Creative, Communications, Production, Brand, Legal, Privacy, Security, Marketing, and Public Affairs stakeholders.
• Serve as the primary operational point of contact for questions related to social channel governance, access management, and program execution.
• Coordinate work streams, manage dependencies, and drive resolution of blockers across teams.

Reporting & Visibility

• Track operational metrics related to channel management, governance compliance, program delivery, and process effectiveness.
• Develop reporting and dashboards that provide visibility into channel health, access management, program status, and governance initiatives.
• Support budget tracking, OPEX management, and resource planning as needed.

Minimum Qualifications

• 7+ years of experience in Program Management, Creative Operations, Marketing Operations, Social Media Operations, Digital Production, or related fields.
• Demonstrated experience managing large-scale, multi-stakeholder programs with complex timelines and cross-functional dependencies.
• Experience managing operational processes for large-scale social media programs or content organizations.
• Experience administering access controls, workflows, or governance programs across multiple stakeholders.
• Strong organizational and project management skills with exceptional attention to detail and the ability to manage multiple work streams simultaneously.
• Excellent written and verbal communication skills with the…