Operations Manager

Job Details

The Operations Manager provides day-to-day operational oversight and administrative coordination for the department, ensuring efficient and effective delivery of services, workflows, and internal processes. This position serves as a central point of contact for operational activities, staff coordination, and process management. The Operations Manager works collaboratively across the department and with university partners to support departmental goals, maintain compliance with institutional policies, and facilitate smooth, consistent operations.

• Manages and coordinates day-to-day departmental operations, including workflow processes, scheduling, space and resource utilization, and oversight of equipment service and maintenance, to ensure efficient and consistent service delivery.
• Implements, and evaluates operational policies and standard operating procedures, monitoring compliance with university policies, regulatory requirements, and accreditation standards, and recommending process improvements to departmental leadership.
• Assists departmental leadership with the recruitment, onboarding, and training of employees, and supports time, attendance, and performance monitoring in accordance with university human resources policies.
• Serves as a primary liaison between the department and university administrative, facilities, and support services units, coordinating operational needs and resolving issues in a timely manner.
• Oversees departmental data tracking and reporting, including maintenance of operational records, compliance documentation, and metrics to support informed administrative decision-making.

• High School Diploma/GED
• 5 years progressive experience in academic administration or a closely related field in a complex organizational setting
• Strong organizational and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with standard computer applications (e.g., Microsoft Office).
• Basic knowledge of budgeting and resource management.

Bachelor’s Degree

• Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use,
• * patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Workday Day (United States of America)

Regular Employee

Philadelphia University

3242 School House Lane, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers;

and creating new knowledge through basic/programmatic, clinical and applied research.

Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.

Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient…