Customer Success Manager Job New York New York USA,Business

Location: New York

About Us

Forus is building an AI-powered network that connects doctors, pharmacies, payers, and biopharma to accelerate new science to patients. Our platform automates the complexity between a doctor prescribing a medicine and a patient starting treatment, including insurance coverage, financial assistance, and supply chain navigation. We provide this support free to doctors and patients, helping them get life-changing medicine faster, cheaper, and easier.

The resulting network enables biopharma companies to design better research, launch new drugs more effectively, and invest in harder-to-treat conditions.

About Us

Forus has exceptional product-market fit and is growing rapidly through organic adoption

Accelerating scale:
We already support patients across more than 80% of ZIP codes and partner with 5 of the 10 largest biopharma companies in the world.
AI-native, durable model:
Our business becomes stronger as AI improves, as every new doctor, patient, and partner makes the network more valuable.
Backing to build for the long term:
We raised $160M+ from leading investors to build an exceptional team and unlock the full scale of the opportunity.

Our number one priority is scaling to market demand. We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster.

If we succeed, science will be the only limit to medicine.

All full-time roles are in person in New York.

About

The Role

The Provider Success team at Forus is responsible for what happens once a medical practice or health system starts using our platform: driving adoption, expanding usage, building lasting partnerships, and turning users into advocates. Our goal is to help provider organizations embed Forus into their daily operations and continuously expand the impact they receive from the platform.

As a Customer Success Manager, you will own that journey end-to-end for a portfolio of provider organizations. You will work directly with providers to drive onboarding, workflow transformation, stakeholder alignment, adoption, and growth while translating what you learn into new product direction, stronger playbooks, and better workflows. You will also help build the systems that allow Provider Success to scale across thousands of practices and health systems.

This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Forus's success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives company growth and accelerated career progression, we want to hear from you.

We’re looking for you if you have:

2–10 years of experience in customer success, implementation, account management, client service, post-sales operations, or another customer-facing role, with a track record of owning customers through onboarding, adoption, expansion, retention, and escalation
A consultative approach to customer relationships: you can understand how an organization works, identify what matters, and guide stakeholders toward measurable outcomes
Strong operational and analytical judgment: you can manage a portfolio rigorously, use data to diagnose friction, and distinguish isolated requests from patterns that require action
Strong written and verbal communication that allows you to build trust with providers, align internal teams, and drive follow-through
Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
High…