Director of Client Success

DIRECTOR,CLIENTSUCCESSAbout third

Thirdisamodern-commercegrowthcompanyhelpingbrandsturnnewandemergingplatformsintorealsaleschannels.

Ourintegratedacquisitionstrategyconnectsbest-in-classteamsacross

TikTok,Whatnot,Meta,Snap,andbeyond-eliminatingtheneedtostitchtogethermultiplepartners.

Weblenddeepnicheexpertisewithmodernexecutiontolaunch,operate,andscalecommerceonnewplatforms,transforming culture,creators,andcontentintorealproductsales.

Third
isnowhiringa

Director of Client Successtoscaleourclientpartnershipsacrossbrandandretailaccounts .Inthisroleyouwillberesponsiblefordefiningandexecutingtheoverarchingclientsuccessstrategy,ensuringourpartnersachievemeaningfulbusinessresultsthroughlivestreamandsocialcommerce.

The Director,Client Successdrivesretentionandexpansionacrosskeyaccountsandworkscross-functionallytoelevatetheclientexperience.

Theidealcandidateisastrategicoperatorandrelationshipbuilderwithdeepexpertiseindigitalmedia,e-commerce,andtheevolvingcreatoreconomy.

Keyresponsibilitiesinclude:

• Client Success Strategy :
  
  Support
  Third'sclientsuccessvisionandstrategy:drive engagement,retention,andrevenuegrowthacrossbrandandretailpartnerships.
  
  Recommendscalableprocessestosupportlong-term success.
• Enterprise Relationship Ownership :
  
  Seniorpointofcontactforenterprisepartners,ensuringalignmentbetweenclientobjectivesand
  Third'splatformcapabilities.
• Revenue Growth&Expansion
  :
  
  Identifyanddriveupsellandexpansionopportunitiesacrossexistingaccounts.
  
  Partnercloselywith Salestosupportrenewals,retentionforecasting,andaccountgrowthstrategy.
• Performance&Insights:Overseecampaignperformanceanalysisandreporting;ensureclientsreceiveclear,actionable insights.
  
  Elevatereportingstandardsandleveragedatatoinformstrategyandmitigatechurnrisk.
• Cross-Functional Collaboration
  :
  
  Partner with Product,Production,Commerce,Marketing,and Operationstoadvocateforclientneeds,influenceroadmappriorities,andimprovetheclientexperience.
• Operational Excellence:Bringrecommendationstohelprefinescalableonboarding,successplanning,andhealthscoringprocessestosupport
  Third'sgrowth.
  
  Implementbestpracticesforlifecyclemanagementinafast-scalingenvironment.
• Thought Leadership
  :
  
  Maintainadeepexpertiseacrossthesocialcommerceandcreatoreconomylandscape.
  
  Providestrategicguidanceinternallyandexternally,positioning
  
  Thirdasaleaderinlivestreamcommerce.

• Bachelor'sdegreeorequivalentexperiencein
  
  Client
  
  Success,Account Management,Digital Media,E-commerce,orrelatedfields.
• 8+yearsofexperienceinclientsuccess,account management,orarelatedcustomer-facing role,ideallywithindigitalmedia,SaaS,orsocialcommerce.
• 3-5+yearsofexperienceonhigh-performingclientsuccessteams.
• Proventrackrecordofmanagingandgrowingenterprise-levelclientrelationships.
• Stronganalyticalcapabilities,withtheabilitytointerpretperformancedataandtranslateinsightsintoactionablestrategy.
• Excellentcommunicationandexecutivepresentationskills.
• Experienceworkingcross-functionallyinafast-paced,high-growth environment.
• Deepunderstandingofthecreatoreconomy,livestreamcommerce,anddigitalmarketingtrends.

• Experienceworkingatahigh-growthstartup.
• Previousexperiencewith Tik Tok Shoporlivestreamcommerceplatforms .
• Understandingofcold-startbrandgrowthstrategies.
• Familiaritywithtoolssuchas Google Analytics ,Looker,Airtable,CRMplatforms,andcustomersuccesssoftware.

• Youhaveapassionforwhathappensattheintersectionofcontent,commerce,and community.
• Youtakeinitiativebasedonyourcomprehensiveexperienceinmarketingforenterprise/complexclientorganizations.
• Youbringacreativeproblem-solvingmindsetandaproactive,ownership-drivenapproach.
• Youarelookingforachallengingrolethatgivesyouroomtoexplore,learn,andgrow.

Ourclientsarereadytoscale.

Theyneedasocialcommerceandlivestreamstrategytogetthere.

Andtheywanttoseemeaningfulresults.

As Director of Client Success ,youareheretomakethathappen.

United States / Remote

Los Angeles,CA,New York,NY,Minneapolis,MN preferred

• Base salary $180-200K+20%
• Comprehensive health,dental,andvisioncoverage
• Flexible PTO
• Remote-firstworkenvironmentwithperiodicteamgatherings
• Accesstoanindustry-leadingnetworkacrosssocialcommerce,creator,andbrandmarketing

Third
isanequalopportunityemployer.

Wearecommittedtobuildingadiverseteamandaninclusiveenvironmentwhereallemployeesfeelvaluedandempowered.