Applications & Submissions Operations Supervisor

About Us

Anthos|Home is a nonprofit startup focused on creating a new way home for New Yorkers with housing vouchers. We streamline the apartment search, approval, and move-in process using technology to move people into stable housing faster. We believe every person deserves a place to blossom, and we're building the tools, systems, and teams to make that possible.

Anthos|Home is a nonprofit startup focused on creating a new way home for New Yorkers with housing vouchers. We streamline the apartment search, approval, and move-in process using technology to move people into stable housing faster. We believe every person deserves a place to blossom, and we're building the tools, systems, and teams to make that possible.

At Anthos|Home, urgency drives our work because every day in shelter matters. We are focused on helping people move into stable housing as quickly as possible and continuously improving how we get there.

We are looking for team members who are highly data-oriented, tech-savvy, and comfortable learning new systems. Strong candidates value accuracy, use data to inform decisions, and actively improve how information is tracked and shared.

We value people who are thoughtful, adaptable, and detail-oriented, and who follow through, communicate openly, and take ownership of their work. How effectively we use data and technology directly impacts how quickly people get home.

The Applications & Submissions Operations Supervisor reports to the Applications & Submissions Operations Director and oversees the team responsible for preparing and submitting participant leases, rental applications, and housing subsidy packets for government approval. This role ensures submissions are accurate, complete, timely, and compliant with program requirements. The supervisor provides hands-on oversight, quality control, and escalation management while fostering strong cross-team collaboration and continuous process improvement.

This role requires a leader who balances high standards and accountability with empathy and purpose. The supervisor sets the tone for a team doing complex, deadline-driven work by fostering clarity, shared responsibility, and connection to Anthos|Home's mission.

• Supervise Applications & Submissions Specialists, providing coaching, guidance, and performance management.
• Conduct second-level reviews of housing applications to ensure accuracy and completeness prior to submission.
• Ensure adherence to standardized procedures and best practices for application processing.
• Establish a culture of quality, accountability, and continuous improvement.
• Use performance data to set expectations, coach staff, and address performance gaps in real time.
• Track common application errors and implement corrective process changes to reduce resubmissions.
• Develop and facilitate training related to policy updates and process improvements.
• Serve as the escalation point for complex cases, including cash assistance and preclearance's, coordinating with Operations staff and external stakeholders.
• Act as the primary escalation of contact with HRA, HPD, NYCHA, HASA, and other agencies to resolve denials, discrepancies, rent reasonableness issues, and rejected packets.

• Oversee the end-to-end application process to ensure accurate, complete, and timely submissions.
• Independently manage complex housing subsidy packets from intake through approval.
• Oversee participant income modifications and one-shot deals to ensure timely processing.
• Collaborate with Tenant Coordination, Housing Operations, and Housing Acquisition leadership to streamline workflows, support inspections, and ensure completion of QA checks.
• Maintain accurate documentation for audit, reporting, and quality control purposes.
• Ensure data accuracy and consistency that directly supports performance metrics and reporting.
• Review, process, and perform quality control on a high volume of recurring payments (e.g., rent and subsidy disbursements), ensuring accuracy and catching errors before submission or disbursement.
• Manage vendor creation and maintenance,…