Associate Director, Organizational Change Management Specialist

Network Rail Consulting (NRC) is the international consultancy arm of Network Rail – the owner and operator of Britain’s mainline rail system. We have been active in the North American, Australian and the Middle East markets since 2013 and have successfully delivered more than 150 consultancy contracts for government, public and privately owned organizations.

Through our consulting services in the United States (US), we are assisting both public agencies and private clients in the transportation sector to accelerate transformation efforts, make step-changes in major program delivery, and achieve leaps forward in areas such as asset management & maintenance, major projects, railway operations, strategic planning and advisory.

Our work is driven forward by our values:
agile, always safe, care about people, collaborative, impartial and passionate
.

Building on our continued success, we are looking for an experienced rail professional to join our team as an Associate Director – Organizational Change Management Specialist in New York
.

You will provide subject matter expertise and support to the clients Construction & Development (C&D) Program Executive and supporting the implementation of a centralized monitoring strategy and other operational readiness initiatives.

• Lead organizational change management efforts in support of centralized monitoring and operational readiness.
• Ensure employees understand the purpose, scope, and benefits of upcoming operational and technology changes.
• Develop and execute change management strategies aligned with the clients operating model transformation.
• Support adoption of new systems, tools, and workflows, including centralized monitoring environments.
• Clarify how new teams and functions (e.g., CBTC Systems Group, monitoring workflows) interact and fit together.
• Drive cultural and behavioral change to support data‑driven, system‑centric operations.
• Conduct stakeholder impact assessments and readiness assessments across operations, maintenance, and support functions.
• Develop targeted communication plans, messaging, and engagement strategies for different stakeholder groups.
• Coordinate closely with training, operations, and technology leads to align change, training, and implementation efforts.
• Support leadership with change sponsorship, coaching, and reinforcement strategies.
• Identify and mitigate resistance to change through proactive engagement and feedback mechanisms.
• Support transition planning from legacy operating practices to enabled operations.
• Define and track change adoption metrics and readiness indicators.
• Support rollout milestones, pilot activities, and phased implementation plans.
• Ensure change management activities are integrated into overall program governance and delivery.
• Provide best‑practice guidance on large‑scale operational and workforce transformation.

• A bachelor’s or advanced degree in Business Administration, Organizational Development, Strategic Communications, Public Relations, or related field – advanced degree in a related field, preferred. In lieu of a bachelor’s or advanced degree in Engineering, or related field;
• A high school diploma or its equivalent and ten years of relevant industry experience can be substituted for a bachelor’s degree.
• Significant experience working with major signaling programs as it relates to the change management, or operational readiness.
• Proven experience coordinating multidisciplinary technical and operational stakeholders, with an understanding of competency and capability management in complex organizations.
• Strong written and verbal communication skills, with the ability to engage effectively across all organizational levels.
• Demonstrated ability to operate successfully in high‑visibility, high‑pressure environments with competing priorities.
• Recognized leadership capability as a change agent, with strategic, creative, and innovative thinking to align organizational goals with practical change solutions.
• Strong team‑building skills, including active listening, structured problem‑solving, and effective prioritization.
• Experience supporting…