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Ecommerce CS Lead - Scale & Mentorship
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-30
Listing for:
black.ai
Full Time
position Listed on 2026-08-30
Job specializations:
-
Business
Ecommerce, Customer Success Management
Job Description & How to Apply Below
Instant is seeking a Customer Success Lead to shape and scale its global Customer Success function. You will own a portfolio of strategic ecommerce customers, crafting playbooks and processes to enable the wider CS team to succeed, while collaborating with Product, Sales and Engineering to boost retention and expansion.
You will be hands-on from day one, mentoring other CSMs, and partnering with leadership to shape hiring, team structure and CS standards as the function grows.
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