Vendor Program Lead

Vendor Program Lead Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Vendor Program Lead

Are you looking for a career move that will place you in a global financial organization?

By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Vendor Program Lead role involves implementing, and administering a worldwide employee dining program, focusing on company goals, food sourcing, vendor management, project management across process adherence projects; budget oversight, quality control, and data-driven improvements to employee satisfaction and program ROI (i.e.: fees and charges, etc.). This role requires a strategic, analytical, and collaborative approach to ensure the program aligns with organizational goals, promotes employee well-being, and delivers cost-effective, high-quality dining experiences across diverse global locations.

This role is essential to address and resolve queries including those which are time sensitive in order to sustain a positive employee experience, while maintaining internal controls and program objectives to mitigate financial risk to Citi. Interface with stakeholders regularly to address order queries.

Project Management

• Develop and maintain robust, integrated project plans. Analyze project plans to identify risks and subsequently work with project team members to formulate recommendations.

• Develop program communication
• Provide project leadership to ensure successful delivery of projects through adherence to processes and tools, identification/management of risks and issues, facilitation of/participation in key meetings, engagement of stakeholders, and on-time completion of milestones and deliverables to meet and exceed customer expectations
• Drive and lead process efficiency projects that drives digitalization and automation, where applicable
• Ongoing review and development of current processes to increase efficiency.

Program Standard Compliance & Finance

• Drive adherence to processes and tools across project team including performing Quality Assurance reviews to monitor compliance to standards where applicable

• Drive policy compliance by interfacing with internal global and regional senior stakeholders, business heads, legal and compliance to retain and enhance support of the programs
• Manage the program's budget, track expenditures, analyze costs, and identify opportunities for cost savings and increased program value.
• Stay informed about industry trends in food service, sustainability, and employee benefits to enhance the program and keep it innovative.

Stakeholder Management & Quality Assurance

• Interact directly and develop strong relationships with nominated regional business representatives to drive compliance and as an escalation point for issue resolution

• Lead stakeholder’s meetings to review program status and resolve issues in order to meet target deadlines

• Participate in weekly meetings and track progress
• Collaborate with internal teams (HR, facilities, legal) and external stakeholders to gather feedback and ensure program success
• Ensure the program adheres to all local health, safety, and labor regulations in different countries.
• Required Skills & Experience
• Establish and monitor quality standards for food, service, and overall dining experience, conducting regular audits and site visits to ensure compliance.

Metrics and Reporting

• Define and monitor key performance metrics and respond quickly to any changes or deviations
• Prepare detailed status reports and related PowerPoint presentations
• Reporting of monthly and quarterly metrics, support the preparation of monthly metrics and ad-hoc meetings, prepare analyses of on-going management of best practices.
• Participate in weekly/monthly/quarterly program level reporting processes and reviews, including…