Product Operations Lead

About Prove As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments.

For the latest updates from Prove, follow us on Linked In. Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity.

Teamwork is also important to us – we work together and play together.

Title:

Product Operations Lead Department:
Product

Reports To:

Chief Product Officer FLSA Status:
Exempt

Location:

NYC Preferred

We are looking for a sharp, highly organized, and proactive Product Operations Manager to serve as a right-hand operational partner to our Chief Product Officer. In this role, you will help amplify the CPO’s reach, streamline product organization processes, and drive strategic cross-functional initiatives from concept through execution. This is a high-visibility, high-impact role designed for a rising leader who thrives on operational rigor, clear communication, and keeping complex projects on track.

You will step in to represent the CPO in key forums, turn raw product data and strategic goals into clear executive-facing communications, and build the connective tissue across the broader product team.

• KPI Tracking & Reporting:
  Define, track, and report on core product KPIs, operational metrics and SLAs, and product performance dashboards in partnership with product managers, engineering and data science teams.
• Process Optimization:
  Identify bottlenecks in the product development lifecycle and refine processes for roadmap management, feedback loops, and internal communications. Help develop and improve the new product release process.
• Tooling & Cadence:
  Manage the operational cadence of the product team (e.g., weekly syncs, product reviews, road mapping tools) to keep teams aligned and accountable.

• Planning & Alignment:
  Partner with the CPO to facilitate quarterly/annual product planning cycles, OKR setting, budget setting, and strategic alignment exercises across the team.
• Executive Decks & Communications:
  Draft compelling slide decks, executive summaries, and quarterly reports for board meetings, company all-hands, and cross-functional leadership syncs.
• Executive Representation:
  Step in to participate in key meetings on behalf of the CPO, capturing critical context, driving decisions, and ensuring follow-ups are executed.

• Special Projects:
  Take ownership of critical cross-departmental initiatives that don't have a single permanent product owner (e.g., internal tool rollouts, PRD templates).
• Team Connectivity:
  Serve as a bridge between the various product teams to ensure consistency. Help identify dependencies, bottlenecks, overlaps and opportunities and flag when appropriate.

• Experience:
  
  previous experience in product operations, product management, management consulting, strategy, or program management in an executive facing capacity.
• Executive Presence:
  Strong interpersonal skills with the confidence to represent CPO perspectives, facilitate meetings with senior leaders, and drive consensus.
• Analytical & Metric-Minded:
  Comfortable working with data, setting up basic tracking systems, and pulling actionable insights from product analytics/KPIs.
• AI Savvy:
  Comfortable using various AI tools to create content, design processes, build tools and automate recurring tasks.
• Storytelling…