Account Manager

Job Description Role:
Account Manager

MiQ is looking for an Account Manager to join our {insert} team. The candidate will be empowered to protect and grow client relationships across a portfolio of advertisers. The role offers the opportunity to join an innovative company, with award winning culture and ambitious growth plans. The Account Manager will be tasked with growing existing business through delivering best-in-class service for clients, strategic insights presentations, and upholding internal operational excellence.

You’ll have the opportunity to work collaboratively with sales, trading, product and analytics on some of the world’s most known brands.

We love different personalities at MiQ and strive to build teams constructed with diverse backgrounds and inclusive points of view. That said, we firmly believe that our values bring us together and we look for people who align with our values below.

• Passion — We love and live what we do.
• Determination — We always find a way to ‘figure it out’.
• Unity — We hold each other accountable. We win and lose as a team.
• Agility — We anticipate the unexpected, embrace and adapt to change.
• Courage — We dare to think unconventionally.

In the role you will be accountable for, but not limited to, the following:

• Client Service:
  Craft and present best in class insight reports that blend campaign performance and real business challenges, telling a story with our MiQ data
• Contribute to business retention and growth by identifying incremental opportunities, growing accounts & strategizing new solutions on an ongoing basis, including recommendation of additional products and channels
• Supporting a portfolio of clients and ensuring that all are performing optimally; working in partnership with Trading team to ensure campaigns are pacing as desired
• Project Management:
  Work hand in hand with regional “pod” to ensure client demands are met and client's expectations are exceeded. This role is responsible for ensuring all client deliverables are best in class and delivered on time
• Help to identify gaps and establish strategic processes as part of new product rollouts, specifying needs for AM team and any downstream impacts
• Internal
  
  Collaboration:
  
  Collaborate with internal teams across region(s) to encourage ongoing thought leadership & MiQ product diversification
• Attend all AM-related trainings and completion of Accreditation modules to ensure product knowledge remains current
• Build rapport and foster positive collaboration with the Sales & Trading team on your commercial pod
• Communication:
  Lead weekly pod syncs and regional Board (client performance review) meetings, keeping all teams aligned on any updates and/or next steps
• Articulating to clients how MiQ’s agnostic approach and Trading technology/ expertise sets us apart
• Collaborate with Senior Team Members across commercial business to provide support on key accounts
• Innovation:
  Strategize within AM department and the Commercial pod to grow and develop existing client business
• Staying close with clients by reading related company news or industry trades, attend earnings calls to serve as a trusted advisor to both internal teams and clients

• Experience:
  • Minimum 3 years of advertising technology and/or media planning experience
  • Experience with Programmatic Advertising is highly preferred; need for understanding of digital ecosystem and vendor-agency-advertiser dynamic
  • Commercial experience — clear evidence of servicing advertisers to a high standard and growing business from “one-time deals” to strategic partnerships measured through revenue and/or business line growth
  • A+ presentation skills with the ability to turn data points into a compelling media story.
• Systems:
  • Experience with Google Campaign Manager, Sizmek MDX
  • Expertise with the Microsoft Office Suite
  • Salesforce, and Atlassian (JIRA) understanding preferred but not required
  • Experience with Tag Managements systems a plus!
• Disposition:
  • Alignment with MiQ's core values
  • Competitive ‘winning’ mentality with a vision to grow your career as the company scales

We’re MiQ, a programmatic media partner for marketers and agencies. We connect…