Operations Manager, Events & Revenue

About BRIC:

BRIC is a leading arts and media institution anchored in Downtown Brooklyn whose work spans contemporary visual and performing arts, media, and civic action. For over forty years, BRIC has shaped Brooklyn’s cultural and media landscape by presenting and incubating artists, creators, students, and media makers. As a creative catalyst for their community, BRIC ignites learning in people of all ages and centralizes diverse voices that take risks and drive culture forward.

BRIC builds Brooklyn’s creative future.

BRIC seeks an Operations Manager, Events & Revenue to manage the BRIC rentals program, oversee front-of-house operations for events, and support revenue growth across BRIC House venues. Reporting to the Associate Director, Operations, working closely with the Chief Revenue Officer, and directly supervising the Audience Services Coordinator, this role serves as the primary point of contact for external rental clients, to ensure every event at BRIC delivers a strong audience experience and meets revenue goals.

The Operations Manager, Events & Revenue will be responsible for the following in addition to any other project as assigned by their manager, the Associate Director, Operations:

• Manage the full rentals sales cycle for BRIC House and outdoor venues, from inquiry response and lead qualification to contract execution and post-event follow-up, in line with revenue targets set by the Associate Director, Operations
• Market the rentals program to corporate clients, production companies, nonprofits, event planners, and community organizations to support revenue growth
• Track leads, conversions, and revenue performance against quarterly and annual targets; report results to the Associate Director, Operations
• Recommend pricing strategies, promotional packages, and seasonal offerings to support venue revenue and occupancy
• Partner with Marketing on rental sales collateral, digital presence, and outreach campaigns
• Maintain relationships with repeat clients, event planners, and industry partners to support a referral network

• Act as primary event manager and lead client contact for rental events, coordinating walk-throughs, planning sessions, and on-site execution
• Work within established workflows, event management software solutions, and digital tools for meticulous record keeping
• Prepare bids, contracts, and expense estimates within established pricing and templates for review by the Associate Director
• Process the full transactional workflow including payment scheduling, contracting, and security deposit management within established procedures
• Coordinate with Production, Operations, Marketing, and Front of House teams to deliver seamless rental experiences
• Contract with outside services as needed for client requirements within approved scope

• Mission & Values Alignment: A passion for BRIC’s support of the arts in Brooklyn and a deep commitment to building community, igniting learning and making change through the arts and creativity.
• Experience:
  • Bachelor's degree or equivalent experience, plus 4+ years in venue rentals, event sales, hospitality, or arts/cultural operations
  • Demonstrated experience managing a sales pipeline, client relationships, and event contracts toward revenue targets
  • Experience supervising front-of-house, box office, or hospitality staff for live events
  • Working knowledge of event logistics, ADA and accessibility requirements, and cash/box office reconciliation processes
  • Strong communication and customer service skills, with the ability to manage multiple client relationships and overlapping events simultaneously
• Communication & Relationship Building:
  An emotionally intelligent, values- and results-driven leader who can inspire staff and collaborate across departments and at all levels of the organization
• Commitment to Equity & Inclusion:
  Brings experience operationalizing equity within the operations

• Compensation:
  The annual salary range for this position is $50K - $60K.
• Status and location:
  This is a full-time, exempt role based…