Sr. Manager, Service & Commercial Enablement; Skaneateles, NY

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives.

Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

The Sr. Manager, Commercial Enablement serves as a strategic connector between Global Service and commercial business partners, including Sales, Marketing, Business Strategy, and Product Management. This role translates customer insights and business priorities into differentiated service strategies, offerings, and operational plans that strengthen Baxter’s value proposition and enhance the customer experience. This position requires strong cross-functional leadership, the ability to influence without authority, and experience driving alignment across complex, global organizations.

This is a hybrid roe base in our Skaneateles, NY office.

• Act as the primary liaison between Global Service and FLC business partners, including Sales, Marketing, Business Strategy, and Product Management.
• Translate FLC business priorities and customer insights into service strategies, offerings, and operational plans that strengthen FLC’s value proposition.
• Facilitate governance and cross‑functional working teams that bring together Service, Commercial, Marketing, Engineering, and Field Operations.
• Establish and maintain governance processes that ensure transparency, accountability, and alignment across teams.
• Build the bridge between Global Service, Service Engineering, and FLC Commercial teams—ensuring service capabilities align with commercial strategies and deliver clear, differentiated value to customers.
• Partner with the Service and FLC Commercial teams to define and evolve service offerings for the FLC portfolio—spanning installation, maintenance, connectivity, remote support, education, and product lifecycle solutions.
• Influence service‑related pricing, packaging, and value propositions.
• Facilitate service readiness for new product introductions, ensuring field teams are equipped with the tools, training, and documentation needed for seamless execution.
• Drive continuous improvement across service performance and customer experience metrics.

• Bachelor’s degree in business, engineering, marketing, healthcare, or a related field.
• 7+ years of experience in Service, Sales, Marketing, Commercial Operations, Project Management or Product/Portfolio Management — preferably within medical devices or healthcare.
• Proven ability to lead across functions and influence without authority in a complex, matrix environment, navigating diverse stakeholders and competing priorities.
• Excellent communication skills and a data‑driven mindset with the ability to turn insights into action.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated pay range for this position is $136,000-$187,000 annually. The estimated range is meant to reflect an anticipated salary range for the position.

We may pay more or less within the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors.

Baxter offers comprehensive compensation and benefits packages for eligible roles.

• medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term…