Senior Business Analyst

Svitla Systems Inc. is looking for a Senior Business Analyst for a full-time on-site position (40 hours per week) in New York, USA. Our client is a finance company and an alternative lending platform focused on providing capital access to small and medium-sized businesses.

The office is based in NYC's Financial District in downtown Manhattan. The role requires working on-site Monday through Friday during standard business hours. The interview will happen on-site.

The Senior Business Analyst is the primary driver of discovery, process understanding, and requirements clarity for a software delivery engagement supported by a remote offshore engineering team. This role is accountable for building and maintaining a deep, working understanding of the client’s existing business processes through daily stakeholder conversations, structured walkthroughs, and ongoing validation of assumptions. The Senior Business Analyst translates current-state workflows, sign-off paths, exception handling, and operational dependencies into implementation-ready requirements and documentation that leaves minimal room for interpretation.

Success requires a disciplined approach to eliciting detail, reducing ambiguity, and producing exhaustive written artifacts, including step-by-step guides, process manuals, how-to documentation, and decision logs that enable engineering and QA teams to build and validate functionality with predictability and minimal rework. While project coordination responsibilities may support delivery flow, the core value of this role is senior-level business analysis, process modeling, and documentation rigor that withstands scrutiny from both business stakeholders and technical teams.

• Extensive experience in a Senior Business Analyst role on software delivery initiatives, with direct ownership of discovery, workflow analysis, and requirements definition.
• Direct experience working with fintech companies, banks, credit bureaus (Experian, Trans Union, Equifax) or third-party credit data providers.
• Demonstrated ability to conduct frequent, high-touch stakeholder engagement and maintain daily communication rhythms that continuously validate understanding of business operations and approvals.
• Proven track record of producing highly detailed documentation, including process guides, operational manuals, step-by-step how-to documentation, and implementation-ready handoff artifacts for engineering teams.
• Strong facilitation skills with the ability to drive meetings to outcomes, resolve ambiguity, manage competing stakeholder priorities, and enforce clarity through structured follow-through.
• Experience working with fully remote software engineering teams, including nearshore and offshore team members, with a strong understanding of what level of specificity is required for accurate distributed execution.
• Experience working in environments with sensitive data, confidentiality constraints, or regulated business processes.
• Strong knowledge of Agile delivery practices, including backlog management, requirements decomposition, sprint readiness, and UAT planning support.
• Experience creating process maps and workflow diagrams using tools such as Visio, Lucidchart, Miro, Fig Jam, or similar platforms.
• Familiarity with delivery and documentation tooling such as Jira, AWS, Dev Ops, Confluence, SharePoint, or similar systems.
• Exceptional English communication skills, including the ability to lead structured discussions, ask precise probing questions, and document complex workflows in a way that withstands executive and technical scrutiny.

• PMI certification or comparable project management training, especially where it supports disciplined scope control and stakeholder governance without diluting the…