Resource Manager

• Manage day-to-day allocation of staff across client accounts, projects, pitches and internal work streams
• Match people to work based on skills, experience, availability, development needs, client requirements and budget considerations
• Maintain visibility of current and upcoming demand, identifying capacity, reallocation or prioritization needs
• Support project and account leads in planning resourcing for new work, scope changes and urgent requests
• Coordinate freelance, temporary or project-based support
• Develop and maintain capacity plans, utilization reports and forward-looking resource forecasts
• Identify over-utilization, under-utilization, skills gaps and delivery risks, escalating recommendations as appropriate
• Partner with finance and operations on profitability, freelance spend and staffing costs
• Provide leadership reporting on utilization, availability, demand trends and resourcing risks
• Build relationships with senior leadership, team leads, account leads, project managers, HR and finance
• Facilitate resourcing meetings, resolve conflicts and agree allocation decisions
• Act as a neutral partner balancing competing team and client demands
• Communicate resourcing decisions with commercial and operational rationale
• Own and maintain resource management tools, trackers and processes
• Improve visibility of skills, availability, workload and project demand
• Recommend improvements to resourcing processes, meeting rhythms, reporting and governance
• Participate in initiatives supporting Infinite's vision and values
• Commit to continuous professional learning and improvement
• Demonstrate behaviors consistent with Infinite's values: integrity, agility, compassion and courage

• Bachelor's degree or equivalent work experience
• Experience in resource management, operations, project management, traffic management or workforce planning
• Experience ideally within an agency, consultancy, professional services or fast-paced client-service environment
• Strong understanding of utilization, capacity planning, project resourcing and commercial drivers of a people-based business
• Confidence working with senior stakeholders and managing competing priorities across multiple teams
• Highly organized and detail-oriented; comfortable managing changing requirements at pace
• Strong analytical capability, including producing reports, interpreting data and making practical recommendations
• Advanced Excel skills
• Confidence using resource management, project management or workflow tools
• Excellent communication, negotiation and problem-solving skills
• Commercial awareness and understanding of resourcing impacts on profitability, utilization and delivery quality
• Sound judgment and prioritization skills
• Strong relationship-management skills and ability to handle sensitive allocation conversations diplomatically
• Operational discipline, including accurate data, clear processes and consistent reporting
• Proactive approach to anticipating resourcing challenges
• Adaptability and composure when priorities shift or urgent requests arise

Demonstrates expertise in resource management, capacity planning, and project resourcing within a client-service environment, while effectively communicating with senior stakeholders and managing competing priorities. Proficient in utilizing resource management tools and advanced Excel for data analysis and reporting.

• Resource Management
• Capacity Planning
• Project Resourcing
• Advanced Excel Skills
• Stakeholder Management

• Resource Management
• Capacity Planning
• Project Resourcing
• Utilization Reporting
• Data Analysis
• Forecasting
• Operational Discipline
• Commercial Awareness
• Problem-Solving
• Negotiation

• Highly Organized
• Detail-Oriented
• Adaptability
• Relationship Management
• Communication

• Bachelor's Degree

• Agency
• Consultancy
• Professional Services
• Client-Service Environment
• Traffic Management

• Resource Management Tools
• Project Management Tools
• Workflow Tools