Operations Manager, Social Commerce

Job Summary

Hybrid
- New York, NY
- Must be based in NY.

We are seeking a highly organized, detail-oriented Commerce Account Manager to support the day-to-day operations of our Social Commerce business. This role is responsible for managing product listings, maintaining accurate product detail pages (PDPs), monitoring sales performance, overseeing inventory health, coordinating order fulfillment, and ensuring an exceptional customer experience.

The ideal candidate has 3–5 years of experience in ecommerce account management, preferably within the beauty or personal care industry, and thrives in a fast-paced, cross-functional environment.

• Manage the day-to-day operations across a number of Tik Tok Shop accounts.
• Maintain accurate product information, pricing, imagery, content, and merchandising.
• Set up and manage Product Detail Pages (PDPs) for new launches, promotions, and seasonal campaigns.
• Coordinate product launches and assortment updates across commerce channels.

• Review weekly sales reports and performance dashboards.
• Analyze sales trends, promotional performance, and product performance.
• Monitor KPIs including revenue, conversion rate, average order value (AOV), inventory levels, and sell-through.
• Identify opportunities to improve sales performance and operational efficiency.

• Monitor inventory levels across Tik Tok Shop channels and warehouses.
• Partner with Supply Chain and Operations teams to maintain healthy inventory levels.
• Assist with demand planning and inventory forecasting based on sales trends, promotions, and product launches.
• Help prevent stockouts and overstocks through proactive inventory management.

• Coordinate with warehouse, fulfillment, and logistics partners to ensure timely order processing and shipment.
• Assist with shipment tracking, delivery issues, and operational troubleshooting.
• Support shipping optimization initiatives to improve customer experience and operational efficiency.
• Partner with internal teams to resolve fulfillment challenges.

• Manage customer inquiries related to shipments, order status, delivery issues, returns, and replacements.
• Work cross-functionally with customer service and fulfillment teams to resolve escalated issues promptly. Financial & Administrative Support.
• Process and reconcile invoices from vendors, fulfillment partners, and service providers.
• Maintain accurate records and reporting.

• Partner closely with internal teams to execute daily business.
• Support promotional planning and product launches.
• Ensure operational readiness for new brand launches, major sales events, and seasonal campaigns.

• Bachelor’s degree in Business, Marketing, Ecommerce, Supply Chain, or a related field preferred.
• 3–5 years of commerce account management experience.
• Experience managing Product Detail Pages (PDPs) and online merchandising.
• Experience preparing weekly sales reporting and business performance analysis.
• Strong inventory management and inventory forecasting experience.
• Working knowledge of ecommerce fulfillment, shipping, and supply chain operations.
• Experience processing invoices and maintaining operational documentation.
• Experience supporting customer service related to ecommerce orders and shipments.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Excel (pivot tables, lookups, reporting) and Google Sheets.
• Excellent communication and cross-functional collaboration skills.

• Beauty, skincare, cosmetics, or personal care industry experience.
• Experience with social commerce platforms, including Tik Tok Shop.
• Experience working with Affiliate marketing, sampling, and Creator commerce programs.
• Experience with inventory planning and order management systems.
• Experience using ecommerce analytics and reporting tools.

AMOREPACIFIC, US, INC is an equal opportunity and Aff…? We actively seek to maintain a diverse work force, and AMOREPACIFIC US, INC therefore recruits qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or Vietnam veteran status